Participant

Question

Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

Forum|Forum|17 years ago
July 11, 2008
131 replies
194995 views

A client has updated Adobe Reader 8.1 to 9.0 on several machines and now cannot use Adobe Reader.

The program start, the Adobe Reader window appears but no document and then an error message is displayed that says;

"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the runtime to terminate in an unusual
way.
Please contact the applications support team for mor information."

Adobe Reader has been removed, the computer restarted and then re-installed from a full installation package and the problem persists.

Does anyone have any ideas how to fix this?

This topic has been closed for replies.

A

Anonymous

Apparantly, the problem still exists in 11.0.03. version XI.

I'm running 2012 RDSH servers. All users now are roaming profiles including administrator. However, I can log in directly to the cosole or Hyper-V console and Reader opens correctly.

If I log in as administrator (non-roaming profile), the reader opens. If I log in as a roaming profile user, "An Internal error occurred."

It also looks like it is related to UNC paths as was identified in this discussion. I don't see a solution so I guess I will have to find another provider of PDF reader/writer...

Good Luck everyone!

Robert

J

JTFuhler

Participant

If you give your administrator full control of his home directories does the

error still occur? Also, if you are using Windows Vista or later you can

tell active directory not to move the application data folder and if I

remember correctly, that was the one causing the issue.

J

JazzRyan

Participant

Change the file association from Adobe Reader9 to IE and let the plugin open PDF's across the NEtwork. JBacot (2000 PC's 10.000 users)

G

GazaBee

Participant

Guess What!

The same error occurs with Adobe Reader X !!!

Anyone got an answer for AR10?

A

Anonymous

No. The problem no longer exists.

Check your configuration.

H

Herr Helmut Lieb

Participant

Same Problem for our network with Reader 9 and X - if profiles are on the server and the connection is lost/dropped....

it does load a local profile - but Adobe Acro. Reader will not work under that condition.

Most other programs will.....

Lets hope adobe will someday fix this - it is just 3 years......

J

JohanBadenhorst

Participant

Hi,

I've read through and tried all the different "fixes" posted on this thread (except the posts advising to switch off folder redirect for the appdata folder or mess with the registry) and none of them worked.

We have however got it to work by simply adding a NTFS permission. Sounds to good to be true, but it does in fact work like a charm.

On our SBS2008 we have the accounts all creating and redirecting to a folder on the server called "E:\RoamingProfiles" and as expected all the user folders are automatically created within.

To fix this problem we added all the users to a security group and added the group to the NTFS permissions (security tab in Properties) for E:\RoamingProfiles with only "List Folder/Read Data" selected on the "This folder and files" selection. (Don't touch any other permissions)

After relogging the user (to activate the group permission) and starting Adobe Reader it all works without the error.

I hope this helps

Kind Regards

Johan Badenhorst

A

Anonymous

Thank you.

Fix confirmed. IT DOES WORK!

Grant "USERS" List folder/Read Data permissions on "this folder only" for the top level folder that holds your user's appdata folder.

Finally, after 3 years, a REAL fix that doesn't involve "avoiding" features or creating extra headaches for a piece of crap program like Adobe Reader.

Thanks Adobe for NEVER fixing this problem. You're a joke.

J

JohanBadenhorst

Participant

Great! I'm glad I'm not a complete waste of oxygen :-D

I have read that a proper fix for adobe reader is due in October'10, so hopefully we should see it doing what its meant to without the need for years of experimenting with workarounds :/

R

ryannop

Participant

try to Deleted the users profile

S

stevie47

Participant

I love reading all of these posts, from all of you folks who are a million times more knowledgable about computer issues than I am. Here I sit, at home, on a Saturday night, trying yet again to find a way to solve this problem that has been driving me nuts for the last two months. In my simple little world as a home-based business owner with one primary laptop, the fact that I can't download PDF's is preventing me from compiling my financial data for my accountant. While some of the language you speak ("tech-speak") has familiar sounds, I can't understand most of what anybody is saying. All I want to do is to be able to use Reader to get my AMEX and bank statements. (Yes, I can download the AMEX statements into Excel, but my bank only has PDFs available, and it would cost me an arm and a leg to get paper copies of statements for the number of accounts I have.) THIS IS SO FRUSTRATING. For the life of me, can't figure out what the "trigger" was that started this mess.

Is there some place that I, and people like me (i.e., minimally skilled regarding "high-tech" fixes) can turn for a solution for our little one or two computer setups? I bet you that for every skilled techie that has posted here, there are ten people like me who finish reading the posts, shake their heads, and fail to leave a message because they are either, 1) embarrassed of their ignorance, or 2) so confused by tech-speak that they know they wouldn't understand the directions posted anyway. I am not complaining...I actually pick up bits and pieces of knowledge reading all of ya all's posts...but, I too need a solution to this problem.

I'm just hoping that maybe one of you has seen a solution to this posted on a, well, more of a "Adobe for Dummies" site.

Thanks in advance for your help!

Stevie

pwillener

Legend

I have stopped following this topic a long time ago, for many reasons. Mostly because I do not experience the problem myself, so I cannot reproduce any of the many "solutions" and suggestions offered here.

What I would do if I were in your situation is to use one of the several alternate free PDF readers available on the Internet.

S

stevie47

Participant

Hello,

It is so kind of you to respond, especially under the circumstances (that you no-longer have this problem.) I did find Foxit Reader, and have used that last night, with no difficulty. Before I read of this on the forum a couple of days ago, I didn't even realize that there are alternatives to Adobe Reader... Now that is a very sad realization. I just need to spend more time, crawling from one forum to the next, illuminating my mind.

Thanks for your suggestion.

Regards,

Lisa

B

blindsquirrel17

Participant

If you need to have folder redirection in your Group Policy, you can add this script to your local computer policy logon scripts and it should eliminate the Runtime error.

Set objWshShell = WScript.CreateObject("WScript.Shell")
objWshShell.RegWrite "HKCU\software\microsoft\windows\currentversion\explorer\user shell folders\Appdata", "<YOUR DRIVE LETTER PATH>"

A

Anonymous

This is ridiculous. This has been a known problem for at least two years and Adobe has still failed to do ANYTHING about it.

What about this article? http://kb2.adobe.com/cps/404/kb404597.html

I could've sworn I just recently downloaded the newest version and tried it OK. But, yet again, I am dealing with this problem. I have downloaded and installed the newest 9.3 version today. That version has the same problem.

I don't know why I even want to use this program. Can anybody seriously tell me why I would want to use Adobe Reader with its adobe air, and adobe.com and its google toolbar, when I can download FoxIt Reader which I have not tried yet?

B

Biddoo

Participant

FYI, we ran into this problemon Windows Vista 32bit with no folder redirection and as many have reported it just started happening, out of the blue, so some update must have caused the problem. Our computers are on a domain but users profiles are all local, we do not use any UNC paths. I did not create the HDD image for the computers that the problem is occurring on but I can say for sure that it is not just a problem where the profiles/app data folders are redirected or pointed to a UNC path. This problem is effecting more windows configurations than Adobe has posted in this thread.

I too have not read all three pages of posts so this information may be stale but non-the-less here it is in case you are in my situation and looking for a quick fix.

Completely uninstall Adobe Reader and any Adobe related components such at AIR, adobe.com and download manager, these all come bundled together now. Then go to this http://get.adobe.com/reader/otherversions/page and download and install the version 8.2 reader, be sure to uncheck the google tool bar option :^) . This fixed the problem for us, you may not need to uninstall all those apps but this is what I did, I hope it helps you too.

~Garth - UC, Irvine Techie

P.S. I noticed that this problem only occurred in profiles that were newly created after the update. Existing profiles did not have this problem.

Y

ysottot

Participant

Deleted the users profile and the issue is gone.

B

Biddoo

Participant

Deleting the user profile did not fix the problem for our computers. We had to uninstall the software and install an older version. I have not tried the latest version so this problem may also be fixed in a recent patch.

A

ailinaini

Participant

The easier way to do that, is to just disable folder re-direction from group policy.

T

testgeb

Participant

When you have this issue when logging in with a roaming userprofile on a W2K8 Terminalserver then this is the:

CAUSE:
The LocalLow folder is not created on the Terminalserver. Therefore, any applications that access the LocalLow folder may fail.

RESOLUTION:
Get the following Microsoft HOTFIX and install it (just fill your e-mail adres and MS sends you the hotfix)

http://support.microsoft.com/kb/955555/en-us

(BE SURE! To open above link from an 2008 server!)