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gkennedy1988
Participant
July 4, 2013
Question

Reader Crash and Recovery

  • July 4, 2013
  • 1 reply
  • 22665 views

I was useing Adobe Reader XI on my Windows & pro desktop computer after i was done editing my document and ready to print it... it froze wouldnt let me click on anything and then it closed i opened up my document and all my changes were gone... i looke dall over the internet and the support says that when i open the document again it is suppoed to ask me if i want to open my auto saved changes but it didnt and i have lopst everything i need to get it back how do i do that?

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1 reply

C_F_McBlob
C_F_McBlob
Inspiring
July 4, 2013

Recover from an unexpected shutdown (Reader application only, not browser)

The Autosave feature prevents changes from being lost after an unexpected interruption.

  1. Open the files you were working on before the unexpected shutdown.
  2. When prompted, click Yes to open the files that were automatically saved.
  3. Save the files with the same names as the files you were originally working on. 

If automatic saving is disabled, restart it from the Preferences dialog box

  1. Right-click a document, and choose Page Display Preferences from the pop-up menu.
  2. In the left column, select Documents, and then select Automatically Save Document Changes To Temporary File Every XX Minutes.
  3. In the Minutes box, specify how often you want to save files.
G
gkennedy1988Author
Participant
July 4, 2013

As stated in my question I was not goven a prompt to click yes or no on!

C_F_McBlob
C_F_McBlob
Inspiring
July 4, 2013

If automatic saving is disabled, restart it from the Preferences dialog box

  1. Right-click a document, and choose Page Display Preferences from the pop-up menu.
  2. In the left column, select Documents, and then select Automatically Save Document Changes To Temporary File Every XX Minutes.
  3. In the Minutes box, specify how often you want to save files.

If it wasn't previously selected.... you will not see an option to recover a document that wasn't "auto saved"... because the recovery file doesn't exist.

Enable auto save, and going forward, you won't have this issue. Unfortunately it's too late to do anything about the one you lost.

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