Hi,
Since installing a new server for a Remote Desktop farm (Windows Server 2012 R2 on Hyper-V) four or five months ago, we have been having issues with PDF documents.
Once in a while printing PDF documents is not possible anymore, and lots of crashes of Adobe Acrobat Reader.
Last week, I used the Adobe Reader Cleanup Tool, and installed the (then) latest version of Adobe Acrobat Reader DC (15.23.20070.19033).
After a couple of days, again the issues with crashing popped up. No issues with printing luckily!
All errors are pretty much the same, the PDF documents are different.
The latest error:
Naam van toepassing met fout: AcroRd32.exe, versie: 15.23.20070.19033, tijdstempel: 0x58a745fb
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc000041d
Foutmarge: 0x074a31a8
Id van proces met fout: 0x3218
Starttijd van toepassing met fout: 0x01d2a21bf51ce4c9
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Pad naar module met fout: unknown
Rapport-id: 26fe2bff-0e11-11e7-8256-00155d01d602
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-03-21T08:34:09.000000000Z" /> <EventRecordID>3011419</EventRecordID> <Channel>Application</Channel> <Computer>"redacted"</Computer> </System>
- <EventData> <Data>AcroRd32.exe</Data> <Data>15.23.20070.19033</Data> <Data>01d2a21bf51ce4c9</Data> <Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data> <Data>26fe2bff-0e11-11e7-8256-00155d01d602</Data> </EventData>
</Event>
The RDS server is rebooted every night. Usual load is about 8 to 10 users.
Anyone an idea (solution) we can try?
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