Reader DC crashing when opening files from server, M1 mac, big sur

New Here ,
Jan 18, 2022 Jan 18, 2022

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When opening files off a server, reader keeps hanging. One file will open, a second will not, error messages, I/O error or “file cannot be found.” Not consistent either. Can open same files another time, no hiccup.

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Crash or freeze , Mac

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Is this a issue with the PDF saved on server or with other PDFs as well? Please try to  download the PDF to your computer locally and then try to open it and check.

 

Also please check the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Also, please get in touch with the IT at your end and see if that helps.

 

Regards

Amal

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