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Question

Reader DC Doesn't Seem to Work with Windows 10 updates

Forum|Forum|8 years ago
June 14, 2017
5 replies
2534 views

Hi,

Hope someone can help me before I pull my hair out 😉 - Thanks in advance to anyone who is reading.

I installed Windows DC a while back, but then after a windows automatic update a couple of months ago, DC just didn't work, wouldn't open any files. No error message, just wouldn't do anything. When I went to repair the prog it told me files not found, it's as if the installation is corrupt.

So no worries, re-installed, worked fine again. Next day, started machine, exact same issue. Re-installed again, OK for 2 or 3 days, then exactly the same issue. Re-installed again, OK again for a couple of days, and then same issue again. This just keeps happening, exact same thing. I can only think that it's something to do with windows automatic updates, otherwise I can't understand why it would be OK for a bit and then stop working.

Any help would be greatly appreciated.

Thanks in advance.

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T

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Legend

And the repair message doesn't name any file?

k_44Author

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no

T

Test Screen Name

Legend

Do the messages you get give the name of a missing file? Or any other details?

k_44Author

Participating Frequently

There is no message, it just stops working, nothing happens when I try to open the program or try to open a pdf with reader, and then when I go to the program and try to repair, it tells me files are corrupt or missing, and I have to uninstall and re-install.

Thanks

k_44Author

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So no one can help with this issue? Acrobat no longer works with windows 10 machines then I assume?

Adorobat

Participating Frequently

Hi,

Could you please try removing Reader DC using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, and reinstall Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Thanks,

Shivam

k_44Author

Participating Frequently

Yes, thank you :-)

I've tried this, so far so good. Getting it installed hasn't been the problem though, it's keeping it working that has been the issue - so I'll see how it goes over the next few days.

Thanks again

k_44Author

Participating Frequently

So I went back to XL, and after a few days the exact same thing happened.....

Also, a new windows 10 PC was installed in the office for a colleague a week or so ago, this machine has just done the exact same as mine did, I don't get it... I've turned off the automatic adobe updates, will see if this helps. (Edit - it didn't make a difference).

Thanks

Adorobat

Participating Frequently

Hi,

Try launching Reader as an administrator and see if that helps:

1- Close Adobe Reader, locate Reader's shortcut>right-click>Properties>click Compatibility tab.

2- Check the box "Run this program as an administrator".

3- Click Apply>OK, relaunch Reader.

If that doesn't work, try changing Compatibility setting by selecting the box "Run this program in compatibility mode for", select Windows 7 from the drop-down list, click Apply>OK, relaunch Reader.

Keep us posted with the results.

Shivam

k_44Author

Participating Frequently

Hi,

Thank you - yes I did try this, it didn't work, the only thing that ever seems to work (temporarily) is uninstalling and re-installing. It actually looks like some of the files are corrupt or missing, as when I try to repair I get the error about missing files and being unable to repair.

So far I've just come to the conclusion that reader DC has a problem, so I've gone back to XL, and that's OK so far

Thanks

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