Reader DC download

[kenneths57930120]

I am trying to download and install Acrobat Reader DC but only get to 56% installed when I get a "Installation Failed" message. No other clues. Using IE 11 and Windows 7. Help???

[Meenakshi Negi · Accepted solution]

Hi Kenneths,

As you are experiencing issue in installing Adobe Acrobat Reader DC, please try to run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your system.

Then restart your system and install application from here Adobe - Adobe Acrobat Reader DC Distribution

Check if this works.

Let us know if you need any help.

Regards,

Meenakshi

[kenneths57930120]

Hello - I was successful after using the clean up tool as you recommended. I was then able to download and properly install Reader 11.0.10. Thank you very very much for providing this advice. I am a happy camper once again! Thanks so much.

Regards.

[Meenakshi Negi]

Hi kenneths,

You are welcome.

Glad to know that the issue is resolved.

Let us know if you need any further help.

Regards,

Meenakshi