Reader DC has stopped working on Server 2012 R2

[KB-4Dim]

I have a customer with a Windows Server 2012 R2 setup as RDS, where they have 25 people working.

All of a sudden Reader stopped working, for 1 and only 1 user. Everytime he opens a PDF file, it crashes. Works fine for everyone else. Doesn't contain a Recent File list, and crashes when you open Reader and starts clicking on settings.

Any advice?

[sb116]

Hi Kb-4dim,

Apologies for the delayed response.

Please refer to the forum thread on the same:

Adobe Reader DC has errors and crashes with Windows Server 2012 R2

Let me know if the issue gets solved by the steps mentioned in the article.

Thanks,

Supriya