Reader DC "not responding"

Forum|Forum|9 years ago
February 15, 2017
2 replies
936 views

Sometimes it works, but usually I can open a document, and once I start clicking around in it, the program becomes unresponsive

This topic has been closed for replies.

Correct answer heatherk81179039

I have an update. I right clicked on acrobat icon and selected properties. when i run it in compatability mode for windows7 service pack 3, it works. so does that mean it's something having to do with my norton 360 product or firewall? its a pain to run it in compatibility mode as i have to allow it to run every time i want to use the program. thoughts/help?

AkanchhaS8194121

Legend

Hi Heatherk81179039,

Have you tried uninstalling reinstalling the application?

If not, then please try once.

Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and download it through- Adobe Acrobat Reader DC Install for all versions

Let us know if that doesn't work.

Regards,

Akanchha

H

heatherk81179039AuthorCorrect answer

Participant

I have an update. I right clicked on acrobat icon and selected properties. when i run it in compatability mode for windows7 service pack 3, it works. so does that mean it's something having to do with my norton 360 product or firewall? its a pain to run it in compatibility mode as i have to allow it to run every time i want to use the program. thoughts/help?

H

heatherk81179039Author

Participant

Ok I see someone marked that as a correct answer, however, i don't want to have to run it in compatability mode forever. is there another way around it?

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