Reader download

[matts78937351]

OS 10.11.6  El Capitan 2.4ghz, When trying to download Adobe Reader I am confronted with " You can not open application'Adobe Reader' because Power PC applications are no longer supported" Whats up? This is a Intel IMac.

[AnandSri]

Hello Matts,

I will request you to install the latest version of Adobe Reader from the following link Adobe - Adobe Acrobat Reader DC Distribution 

before installation of the latest version, make sure you uninstall the old version of Reader from the machine, run the uninstaller file of Reader from the Application, then reboot the machine and install the latest version of Reader DC.

May I please know which version of Adobe Reader you are trying to install and getting the error message?

Hope this helps, and let us know if you face any issue.

Regards,

Anand Sri.

[matts78937351]

In my application file i have a acrobat .com folder and a Reader 9 file.When I click on Acrobat file i get a window that says ' Acrobat.com quit unexpectedly '. Now for adobe 9, When I click on that icon I get a window with nothing in it. What next?

[Test Screen Name]

You must be trying to run a very, very old version of Reader. If you downloaded it, where from? Check it's only official Adobe sites used or you could get nasty surprises.

[matts78937351]

Anybody there? Hello????????????????

[matts78937351]

still running package scripts 5 hours later

[AnandSri]

Hello Matt,

Are you trying to install the new Acrobat Reader, and facing issues. if yes, please stop and cancel the installation process. Restart the computer.

Try to run the uninstaller file of Adobe Reader from Application. Restart the computer again.

Then remove(move to trash) the Adobe Reader folders from System and User Library i.e. ~/library/ApplicationSupport and //library/ApplicationSupport.

Restart the computer again and install the Reader from Adobe - Adobe Acrobat Reader DC Distribution

Note: Make sure you install the latest version of Adobe Reader only and uninstall all the old versions of Adobe Reader from the machine.

Let us know how it goes.

Regards,

Anand Sri.

[AnandSri]

Hello Matt,

Please run the uninstaller file one by one of Acrobat and Reader to uninstall them.

Then trash all the Acrobat and Reader folders from Application and Utilities.

Restart the machine and then install the Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

- Anand Sri.

[matts78937351]

Do I not need to open the files to uninstall?

[AnandSri]

you need to open the uninstaller files only for Acrobat/Reader which is under Application menu to uninstall Acrobat/Reader.

[matts78937351]

are the uninstaller files IN the Adobe/Acrobat files?

[matts78937351]

Did you read 5.?

[matts78937351]

I mean 6. I can not open the uninstall files because they won't open or are not there

[AnandSri]

if they are not opening i.e. you are unable to run the uninstaller files, move the Acrobat/Reader folders in the  trash, then empty the trash as well. Reboot and try to install Reader/Acrobat.

[matts78937351]

same as before, stuck on' running package scripts'

[AnandSri]

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