Skip to main content
M
Maher Hattab
Participating Frequently
July 25, 2024
Question

Reader freeze after opening PDF files created by AutoCAD

  • July 25, 2024
  • 3 replies
  • 6069 views

I have the latest free release from Acrobat Reader 24.002.20965, and from the last 2 releases, I have had the same issue that the reader freezes when I open A file initially created from AutoCAD regardless of the size of the file.

 

   I noticed this issue from 17.July.2024.

    3 replies

    C
    Chris389016757nh0
    Participant
    July 30, 2024

    I was able to fix this (for now) by reverting to the previous Adobe Reader UI. You can go to Menu -> Disable New Acrobat Reader.

     

    This seems to work for me and my scenario. Mainly disables all the AI crap.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 31, 2024

    @Chris389016757nh0 Thanks for sharing the solution. 

     

    While I understand that you could get it to work by reverting to the Old UI, it would have been helpful if we could get the logs to expedite the investigation.

     

    -Souvik

    R
    rfrlopes
    Participant
    March 18, 2025

    Hi @S. S,

     

    I have been having this same problem with Acrobat Reader lagging and freezing, when trying to open PDF files generated in AutoCAD for several months. Currently I have the latest version (version 25.001.20432), but no improvements.

     

    The solution presented by @Chris389016757nh0 solved the problem.

     

    There is no new solution for this problem? The disabling of the new UI is the only solution?

     

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 28, 2024

    @Maher Hattab you mentioned that this is the 'Free' version of Acrobat Reader, have you tried using Acrobat Pro? There is a 7-day trial, see if you are having the same issues, and if Acrobat Pro works wonders for you, maybe, this is easiest solution to your problem? https://www.adobe.com/acrobat/free-trial-download.html

    m
    M
    Maher HattabAuthor
    Participating Frequently
    July 30, 2024

    Thanks for the advice

     

       The full version has impressive features, but they are not needed for now. I registered for the trial paid version, but this didn't help, and the problem is still the same!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 25, 2024

    Hi @Maher Hattab,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader.

     

    When you create a PDF from AutoCAD, would you mind trying this out:

    Stop AutoCAD from embedding SHX text into the PDF. On the command line in AutoCAD, type EPDFSHX (or PDFSHX) and set the value to 0 (zero).

     

    If this does not work, try this: 

    Open Acrobat Reader (without any document open) - Edit --> Preferences --> Commenting --> Uncheck all options for 'Viewing Comments' and 'Pop-Up Open Behaviour.'

     

    Hope this helps.

     

    -Souvik

    M
    Maher HattabAuthor
    Participating Frequently
    July 27, 2024

    Hi @S. S 

    Thanks for the feedback

     

    Others created the files.. so I cannot modify them from AutoCAD

    I tried the second option, but unfortunately, the issue was not solved

     

    I have an inner feeling that it relates to a Windows update 🙂

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 30, 2024

    @Maher Hattab Another suggestion.

     

    Go to Preferences-> Page Display-> uncheck the options "Smooth Line Art," "Smooth Images," "Enhance thin lines," and "Use Page Cache."

     

    -Souvik

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices