Participating Frequently

Question

Reader freeze after opening PDF files created by AutoCAD

Forum|Forum|1 year ago
July 25, 2024
3 replies
6005 views

I have the latest free release from Acrobat Reader 24.002.20965, and from the last 2 releases, I have had the same issue that the reader freezes when I open A file initially created from AutoCAD regardless of the size of the file.

I noticed this issue from 17.July.2024.

Crash or freeze

C

Chris389016757nh0

Participant

I was able to fix this (for now) by reverting to the previous Adobe Reader UI. You can go to Menu -> Disable New Acrobat Reader.

This seems to work for me and my scenario. Mainly disables all the AI crap.

S_S

Community Manager

@Chris389016757nh0 Thanks for sharing the solution.

While I understand that you could get it to work by reverting to the Old UI, it would have been helpful if we could get the logs to expedite the investigation.

-Souvik

R

rfrlopes

Participant

Hi @S. S,

I have been having this same problem with Acrobat Reader lagging and freezing, when trying to open PDF files generated in AutoCAD for several months. Currently I have the latest version (version 25.001.20432), but no improvements.

The solution presented by @Chris389016757nh0 solved the problem.

There is no new solution for this problem? The disabling of the new UI is the only solution?

creative explorer

Community Expert

@Maher Hattab you mentioned that this is the 'Free' version of Acrobat Reader, have you tried using Acrobat Pro? There is a 7-day trial, see if you are having the same issues, and if Acrobat Pro works wonders for you, maybe, this is easiest solution to your problem? https://www.adobe.com/acrobat/free-trial-download.html

m

M

Maher HattabAuthor

Participating Frequently

Thanks for the advice

The full version has impressive features, but they are not needed for now. I registered for the trial paid version, but this didn't help, and the problem is still the same!

S_S

Community Manager

Hi @Maher Hattab,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

When you create a PDF from AutoCAD, would you mind trying this out:

Stop AutoCAD from embedding SHX text into the PDF. On the command line in AutoCAD, type EPDFSHX (or PDFSHX) and set the value to 0 (zero).

If this does not work, try this:

Open Acrobat Reader (without any document open) - Edit --> Preferences --> Commenting --> Uncheck all options for 'Viewing Comments' and 'Pop-Up Open Behaviour.'

Hope this helps.

-Souvik

C

Chris389016757nh0

Participant

Hi there.

I'm having the exact same problem. If I open a PDF that was generated with AutoCAD, it just crashes Adobe Acrobat. I can, however, open the PDF if I already have Acrobat open, and THEN open the PDF.

I've also verified that generating a new PDF from AutoCAD after disabling SHX text works fine.

This however does not fix previously created PDFs. We need a solution in order to make these openable in Adobe Acrobat.

S_S

Community Manager

Hi

Is there any feedback? as the issue is still not solved

@Maher Hattab Sorry for the delay.

The team is not able to reproduce the issue with the logs shared.

Would you be interested in joining a call with me? This will help us understand the situation better and expedite the fix.

If yes, let me know if the email address you are registered on the community is the best mode of communication so I can share a link to schedule a call per your preferred time.

-Souvik

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