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s96813
Participant
February 11, 2021
Answered

Reader is unable to open pdfs in OneDrive Personal Vault

  • February 11, 2021
  • 2 replies
  • 1728 views

Since the installation of ver. 21.001.20135, on 2/9/2021, Acrobat Reader DC has been unable to open pdf files in my OneDrive Personal Vault.  Reader can open pdfs copied to my PC and my other pdf program can open files in the Personal Vault.  (My PC runs Win 10 Pro, ver. 20H2, build 19042.746.)  I am thinking this is a bug in the new Reader version.  Any suggestions would be welcomed.  Thanks. 

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi there,

     

    Thank you for your patience so far.

     

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please update the application to the latest version. In the application, go to Help > Check for updates.

     

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    2 replies

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Legend
    February 15, 2021

    Hi there,

     

    Thank you for your patience so far.

     

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please update the application to the latest version. In the application, go to Help > Check for updates.

     

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

      S
      s96813Author
      Participant
      March 4, 2021

      Sorry for the tardy reply as I haven't had a chance to login until today.

      The workaround did work, but I undid the change because the newer version solved the issue.

      Thank you for your help with this.

      Meenakshi Negi
      Meenakshi Negi
      Legend
      February 11, 2021

      Hello,

       

      Thank you for reaching out and sorry for the trouble.

       

      We are aware of this issue and the team is working on the fix.

      In the meantime, please try the following workaround:

      - In the application, go to Edit > Preferences > Security (Enhanced).

      - Turn off the Protected mode.

      Check if that helps.

       

      We will update the discussion as soon as we get any information about the fix and appreciate your patience.

       

      Thanks,

      Meenakshi

       

       

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