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jackied1959
Participant
May 9, 2017
Answered

Reader not able to display in Edge

  • May 9, 2017
  • 1 reply
  • 1671 views

Lately, when I try to view or open a PDF file on a website (my bank statement, for instance), a new tab opens on Edge, and sometimes it shows the PDF for about 2 seconds, and then goes to a "this page is having problems" message, and sometimes it just never shows up at all.

This is the message I get on Edge:

This page is having a problem loading

We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.

Try this

I thought perhaps i needed to download a later version of Reader, but when I did, it said my computer already had the latest version. Help?

    This topic has been closed for replies.
    Correct answer John T Smith

    Microsoft has LOCKED both Internet Explorer and Edge, so YOU may not update Reader, you must use the version that Microsoft includes

    Search Microsoft – Official Home Page  for help with IE and Edge... or use a non-Microsoft browser

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 9, 2017

    Microsoft has LOCKED both Internet Explorer and Edge, so YOU may not update Reader, you must use the version that Microsoft includes

    Search Microsoft – Official Home Page  for help with IE and Edge... or use a non-Microsoft browser

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