Reader not able to display in Edge

[jackied1959]

Lately, when I try to view or open a PDF file on a website (my bank statement, for instance), a new tab opens on Edge, and sometimes it shows the PDF for about 2 seconds, and then goes to a "this page is having problems" message, and sometimes it just never shows up at all.

This is the message I get on Edge:

This page is having a problem loading

We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.

Try this

• Go to my homepage
• Open a new tab

I thought perhaps i needed to download a later version of Reader, but when I did, it said my computer already had the latest version. Help?

[John T Smith · Accepted solution]

Microsoft has LOCKED both Internet Explorer and Edge, so YOU may not update Reader, you must use the version that Microsoft includes

Search Microsoft – Official Home Page  for help with IE and Edge... or use a non-Microsoft browser