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J
joell32890123
Participant
January 17, 2017
Answered

Reader Not Working

  • January 17, 2017
  • 1 reply
  • 1422 views

Reader installs and opens normally but everytime I try to use it I get an error message that the program has stopped working and windows has no solution.

HELP!!!

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    I am sorry, these maneuvers did not work.

    Would it be possible for a support person to log into my computer remotely and troubleshoot?

    Thank you


    Hi,

    We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 17, 2017

    Hi Srivallin81266802,

    Please try the troubleshooting steps mentioned below-

    Solution-1

    1- Close Acrobat Reader

    2- Locate Reader shortcut on desktop>right click>select Properties>under Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop down options>click Apply>OK

    3- Relaunch Adobe Reader. 

    Solution-2

    If solution-1 doesn't work then try disabling the protected view for testing purpose and see if that helps.

    Edit>Preferences>Security(enhanced)>Protected View Off

    *Please Enable the Protected view if it works, as its not recommended to keep the security turned off.

    Protected View feature for PDFs (Windows), Adobe Reader

    *If the solutions mentioned above doesn't work then please try creating the hidden administrator account and then launch the Acrobat Reader DC to see if that helps.

    Regards,

    Akanchha

      J
      joell32890123Author
      Participant
      January 17, 2017

      Thank you for your quick response. Your instructions below reference Windows 7, but I am operating in W 10. Does that matter? Please advise.

      Also, what is a hidden administrator account?

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      January 17, 2017

      Surly, I understand your concern about operating system.

      this is the workaround that we have followed and it has helped resolving this issue. it is to check and get a confirmation whether it is an issue with the specific OS Windows 10 or any other OS as well.

      Also, hidden administrator is an another admin account on your computer that would have the admin privileges and very few(default) applications running in the background.

      Please follow the step-A to know how to enable the Hidden Admin-

      http://social.technet.microsoft.com/wiki/contents/articles/3040.windows-7-enable-disable-the-local-built-in-administrato…

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