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helene14106302
helene14106302
Participant
April 18, 2018
Answered

Reader opening gray pages.....tried this on another forum but have had no response

  • April 18, 2018
  • 7 replies
  • 36321 views

A few days ago, my scanner (Canon) produced grey pages rather than readable files.

I assumed the scanner was at fault.

Have connected my husband's scanner (HP) and this will scan ok. but in JPEG format.  I'm now able to scan on the HP to PDF and when viewed after scanning everything is fine.  However when I save to a folder and try to open - I have the same problem...gray pages.

However when I try to open most PDF files from my PC they are opening as grey pages - nothing there.

I tried to combine the jpeg files to a PDF which is normally fine but although I could see the jpegs ok - the combined file was grey again.

But some PDFs on my desktop are opening ok.

I tried an update on Adobe but it said none available.

I have "repaired" adobe but with no change to the problem.

I have tried to reinstall adobe but it tells me I have the newest version.

Any ideas?

Thanks

    This topic has been closed for replies.
    Correct answer ~graffiti

    Go to Edit>preferences>Page display>Page content and information and check the box that says "Show large images".

    7 replies

    F
    FLNeos
    Participant
    February 9, 2024

    I had the same problem after update Acrobat reader December 2023.

    It worked for me the only difference is that the preferences are at "File" or hamburger bars now.

    Thanks and Cheers

     

     

      D
      defaultvj7aeazxgt3r
      Participant
      April 1, 2021

      Go to Edit>preferences>Page display>Page content and information and unchecked the box that says show transparency grid. 

       

      It should be solved your problem.

       

       

       

        M
        Marc32484388kt93
        Participant
        September 23, 2023

        Thank you!

         

         

          P
          Peaceful_Captain5E15
          Participant
          December 18, 2020

          If the problem is in mobile phone, then you can send the file to gmail to yourself or to anyone else and then download the sent file on your phone and one will be able to see it 😎😎

           

          L
          louism47008648
          Participant
          October 23, 2020

          I followed the instructions to edit>preferences>page display>page content and "show loarge images was already checked.  SO that did not solve my probolem of having my PDF documents opening in an unreadable format. Some documents are not a problem and the ones that are can sometimes be remedied by scrolling down the document or just clicking on it.  Any suggestions appreciated. 

          try67
          Community Expert
          try67Community Expert
          Community Expert
          October 24, 2020

          Version of Reader? OS version? Sample file? Screenshot of issue? Without the most basic details about the problem there's no way we could help...

          A
          adityak27680052
          Participant
          April 19, 2018

          After the newest Adobe Reader DC update Version 2015.020.20039, my users keep getting a grey screen when opening a PDF in the browser. I have uninstalled and reinstalled the product and it still happens. The only way around is to uninstall and download an older version of Reader.  Is anyone else getting this issue? I keep getting calls from more and more users and when I check, sure enough Adobe Reader was just updated. I need this resolved as soon as possible. It worked just find before the update. Thanks!

          Show large image is already checked but still giving the grey page. This is occurring frequently if not everytimr.

          try67
          Community Expert
          try67Community Expert
          Community Expert
          April 19, 2018

          What browser? Most browsers don't support the Reader plugin anymore and use their own PDF plugins (which are usually sub-par).

          Ask them to save the file and then open it directly in Reader, instead of opening it inside the browser window.

          helene14106302
          helene14106302Author
          Participant
          April 18, 2018

          Thank you very much graffiti.   I've no idea how that would have been changed - not been into preferences before but all is now well.

          Thanks once again.

            ~graffiti
            ~graffiti
            Legend
            April 18, 2018

            Sometimes an update can cause that. Glad it worked out for you.

              ~graffiti
              ~graffitiCorrect answer
              Legend
              April 18, 2018

              Go to Edit>preferences>Page display>Page content and information and check the box that says "Show large images".

                H
                Hilde5E27
                Participant
                March 12, 2021

                thank you very much. I had the same problem and been trying everything I could possibly think of, but I never would have imagined the solution could be so simple. It worked for me too. Thanks a lot !!!

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