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Wladimir3758330553uc
New Participant
May 23, 2024
Question

Reader's installation stuck at 90% and exits with an error

  • May 23, 2024
  • 2 replies
  • 18571 views

When trying to install Adobe Reader from https://get.adobe.com/reader/otherversions (Windows 11, Language German, 64 Bit distro), installtion gets stuck at 90%

and then exits with a generic error:

 

Things tried:
1.  Installing directly from Adobe's website after pausing Antivirus and Firewall (Internet connection is stable)
2. Making sure that JS is activated in the browser and installing again
3.  Running the installer in compatibility mode with administrator rights

4. Running Adobe Cleaner (No installation found), deleting the folder C:\\Users\<username>\AppData\Adobe manually and then restarting the computer and installing Reader again.

Installation Logs:
```
05/21/24 13:30:03:373 | [INFO] | | ADM | | ApplicationContext | | | 23580 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 1602
05/21/24 13:30:03:387 | [INFO] | | ADM | | ApplicationContext | | | 16096 | Installation completed for package 'Adobe Acrobat Reader APP' installerReturnCode:'1602' installerErrorCode:'0'
05/21/24 13:30:03:387 | [ERROR] | | ADM | | ApplicationContext | InstallError | | 16096 | Product installation failed 'Adobe Acrobat Reader APP' installerReturnCode: 1602
05/21/24 13:30:03:402 | [DEBUG] | | ADM | | WorkflowManager | | | 25792 | Setting Relevant Packages for prechecks.
05/21/24 13:30:03:512 | [DEBUG] | | ADM | | ApplicationContext | | | 25792 | Empty userName while setting proxy credentials for HTTP request
05/21/24 13:30:03:512 | [TRACE] | | ADM | | ApplicationContext | | | 25792 | DlmPing::sendDLMHTTPRequest ping url : https://dlmping2.adobe.com/dlm/r.gif?abbr=rdr&act_o=Y&adm_name=Adobe%20Acrobat%20Reader&adm_status_code=3070&adm_status_name=ADM_STATUS_INSTALL_ERROR&adm_status_reason=Installation_Failure&adm_vers=2.0.0.768s&app_ver=24.002.20759&cancelled=0&country=%20DE&cr=a&currentFilename=readerdc64_de_ha_install.exe&dlc=reader&exitcode=1602&itemid=Reader_DC_2024.002.20759_German_Windows%2864Bit%29&mcvisid=10498802401316214243961814406738115903&os=win&os_loc=de_DE&os_ver=11.0.0&pane=progressScreen&pre_installed=0&site=live&stack=modern&type=install&workflow=64
```

System Info:

    2 replies

    T
    tom_8599
    New Participant
    March 20, 2025

    I had the same problem and tried everything,  Right clicking and running as admin did NOT work, nor did compatibility mode.  HERE'S WHAT WORKED:

     

    Open a command prompt:

    C:\temp\> runas /user:YOURDOMAIN\your.admin.acct  Adobe_en_Setup.exe

     

    J
    Jordan37815329y1wu
    New Participant
    June 3, 2024

    Hello,

     

    I went through the same exact problem. My solution was to preform an inplace upgrade. Basically re-installing Windows 11. The problem may have occured when installing windows for the first time so doing this may fix your problem. 

     

    Heres the link to the tutorial I followed:

    https://www.youtube.com/watch?v=CAOwN68AInE

     

    If that doesnt work, possibly a VPN or security app may be halting the download process. Unsure about that but worth exploring.

     

    Cheers

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 5, 2024

    Hi Wladimir3758330553uc,

     

    Thank you for reaching out. 

     

    Please let us know if you are still experiencing the issue. Try installing Acrobat Reader from this page: https://adobe.ly/3yFIo6v.

    If you are still experiencing the issue, let us know whether it is your personal or work machine.

    Try creating a new user account on the machine and check if you can install Acrobat Reader.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi 

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