Reader stopped working

Report · Jul 29, 2018

I have the most current version, I know because I've downloaded it several times trying to make sure nothing is getting in the way.

I'm running a Mac OS High Sierra, if that makes a difference.

Every time I open Reader a pop up appears and never loads. I can't close this pop up and the only menu options I have are Edit > Select All and Edit > Special Characters. I can't even quit the program. To close it I have to use Force Close. Please help.

Report · Jul 30, 2018

Hello Pantanojm,

We're sorry for the trouble you had while opening Adobe Reader, please reboot the machine once and reset the Adobe Reader's Preferences, to reset the Preferences, refer to the steps mentioned in the article How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

If you still experience any issue, create a test user profile with full admin rights and install Adobe Reader and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.