Skip to main content
J
jamesc74850384
Participant
February 15, 2018
Answered

Reader version 2018.011.20036 won't open old PDFs (version 1.1)

  • February 15, 2018
  • 3 replies
  • 3997 views

Hi, after the update to 2018.011.20036, our Adobe Reader installation won't open certain PDFs generated by software that my clients use. When trying to open, we get an "Error 109" - Object label badly formatted.

I downloaded and installed Adobe Reader XI (version 11.0.10) and am able to open these PDFs. When I look at the document properties I see that the PDFs that won't open are PDF version 1.1 (Acrobat 2.x). Is there any chance that this could be patched in any future updates? We'd rather keep using our current version of Reader, but will look at alternatives if not.

Thanks!

Jim

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    3 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 21, 2018

    Hi All,

    We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available.

    Regards,

    Anand Sri.

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    February 23, 2018

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      February 24, 2018

      The fix worked! Thanks, and we appreciate the quick turnaround on this!

      Jim


      Glad to hear that!

      -ashu

        T
        Test Screen Name
        Legend
        February 16, 2018

        Most likely Acrobat is checking for errors more carefully and rejecting bad files that slipped by before. Can you share one publicly?

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        February 15, 2018

        Adobe adds new bugs with the last update of Acrobat Reader DC and Adobe Acrobat DC.

        M
        michaeln59733847
        Participant
        February 16, 2018

        Hello,

        we have they same "Error 109" since the new Version ...20036

        We need a quick solution, please.

        Thanks

        T
        Test Screen Name
        Legend
        February 16, 2018

        And by the way if you need a quick solution you should probably report it to Adobe. Don’t expect feedback from them, so an investigation here is probably worthwhile.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices