Reader version 2018.011.20036 won't open old PDFs (version 1.1)

[jamesc74850384]

Hi, after the update to 2018.011.20036, our Adobe Reader installation won't open certain PDFs generated by software that my clients use. When trying to open, we get an "Error 109" - Object label badly formatted.

I downloaded and installed Adobe Reader XI (version 11.0.10) and am able to open these PDFs. When I look at the document properties I see that the PDFs that won't open are PDF version 1.1 (Acrobat 2.x). Is there any chance that this could be patched in any future updates? We'd rather keep using our current version of Reader, but will look at alternatives if not.

Thanks!

Jim

[Bernd Alheit]

Adobe adds new bugs with the last update of Acrobat Reader DC and Adobe Acrobat DC.

[michaeln59733847]

Hello,

we have they same "Error 109" since the new Version ...20036

We need a quick solution, please.

Thanks

[Test Screen Name]

And by the way if you need a quick solution you should probably report it to Adobe. Don’t expect feedback from them, so an investigation here is probably worthwhile.

[jamesc74850384]

Thanks for the advice. I'm working on getting a file that I can share publicly (without any sensitive information) and also getting a bug report to Adobe.

Jim

[AnandSri]

Hello Jamesc,

We apologize for the inconvenience caused,

we are aware of the issue, and it's already reported to the Engineering and development team. We are working on the fix and will share an update soon.

Thanks for your time and patience.

Regards,

Anand Sri.

[jamesc74850384]

Hi Anand,

Was wondering if there was any update or time-frame for one on this issue. If you need a file to look at that we're having trouble with, I can definitely send you one. As I said before, the pdf files are created from an older piece of software and when looking at the document properties (using an older Adobe Reader 11 install) the PDF Version is 1.1 (Acrobat 2.x).

Thanks for any help you can offer.

[stephons31680771]

I'm also curious as to when this will be resolved. We have several clients struggling with this issue and are asking for updates.

[Test Screen Name]

Most likely Acrobat is checking for errors more carefully and rejecting bad files that slipped by before. Can you share one publicly?

[AnandSri]

Hi All,

We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available.

Regards,

Anand Sri.

[AshuMittal · Accepted solution]

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

[jamesc74850384]

The fix worked! Thanks, and we appreciate the quick turnaround on this!

Jim

[AshuMittal]

Glad to hear that!

-ashu