reader will not stay open

[smoopy_s_mom]

when open reader to print pdf I get an that says error msg & has to close. I've tried 4 times now.

[Adorobat]

Hi Smoopy's mom,

Could you try launching Reader as an administrator and try printing again? Does that work?

You may refer to the steps given in this link on how to: Run an Adobe program as administrator | Windows 7, Vista

Also, let us know the error message you are getting when trying to print pdfs in Reader.

Thank You,

Shivam

[smoopy_s_mom]

I got a new tower windows 10 (ugh) & I kept getting error msgs so I just

uninstalled it.

[Adorobat]

Hi Smoopy's mom,

Sorry for the delay in response.

You could also try following troubleshooting steps:

1- Try repairing Reader using "Repair installation" option under Help menu, reboot the machine after repair and check if that helps.

2- Disabling protected Mode by clicking > Edit > Preferences > under Categories, click Security (Enhanced) > uncheck the box next to Enable Protected Mode at startup > click OK and check.

Please note: disabling protected mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

3- Also, try creating a new user account on Windows, login into the account and launch Reader from there.

Thanks,

Shivam