Skip to main content
smoopy_s_mom
smoopy_s_mom
Participant
May 1, 2018
Question

reader will not stay open

  • May 1, 2018
  • 1 reply
  • 741 views

when open reader to print pdf I get an that says error msg & has to close. I've tried 4 times now.

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    May 2, 2018

    Hi Smoopy's mom,

    Could you try launching Reader as an administrator and try printing again? Does that work?

    You may refer to the steps given in this link on how to: Run an Adobe program as administrator | Windows 7, Vista

    Also, let us know the error message you are getting when trying to print pdfs in Reader.

    Thank You,

    Shivam

    smoopy_s_mom
    smoopy_s_momAuthor
    Participant
    May 2, 2018

    I got a new tower windows 10 (ugh) & I kept getting error msgs so I just

    uninstalled it.

    Adorobat
    Adorobat
    Participating Frequently
    May 29, 2018

    Hi Smoopy's mom,

    Sorry for the delay in response.

    You could also try following troubleshooting steps:

    1- Try repairing Reader using "Repair installation" option under Help menu, reboot the machine after repair and check if that helps.

    2- Disabling protected Mode by clicking > Edit > Preferences > under Categories, click Security (Enhanced) > uncheck the box next to Enable Protected Mode at startup > click OK and check.

    Please note: disabling protected mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

    3- Also, try creating a new user account on Windows, login into the account and launch Reader from there.

    Thanks,

    Shivam

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices