Reader Won't Download

[KaSEy616]

Followed all the online steps.  Still won't work.  HELP?!

[AnandSri · Accepted solution]

Hello Kasey,

I am sorry for the trouble you had with Adobe Reader, what is the error message or error code you are getting while downloading Adobe Reader?

Is it possible to share a screenshot of the error you get? To post a screenshot, please refer to the steps shared in the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Try downloading Adobe Reader from the URL Adobe - Adobe Acrobat Reader DC Distribution on a different browser like Chrome, or Firefox or Safari.

You may refer and the suggestions from the following Adobe article and see if that helps Troubleshoot Acrobat Reader download

Troubleshoot Adobe download problems

If it's a personal computer, please connect the machine to a different network environment like a guest wireless network or to a mobile hotspot and then try downloading.

If security software is installed, disable it for testing purpose, reboot the machine and try downloading Adobe Reader.

Note: Disabling Security software is for testing purpose, please enable it back.

Are you on a Mac or Windows machine and what is the version?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[KaSEy616]

I can open files in Adobe Reader, but when I try to convert them,

it takes me to this screen and not to my Convert account.

Then in Reader, it gives me this message, when I'm clearly online.

My security software was disabled for this attempt. Please help. Thank

you!

Kathleen Eynon