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johnAGyldén
Participant
May 17, 2019
Question

Reader won't Launch, The app won't Launch

  • May 17, 2019
  • 3 replies
  • 3930 views

I've been searching for answers on this for 2 days now. My Acrobat Reader DC app won't launch, as in after I click the executable it loads for a second then nothing. Nothing in the task manager, nothing at all. It just won't launch, Tried reinstalling, restarting computer, nothing happens. Any help would be appreciated, thanks.

This topic has been closed for replies.

3 replies

S
Seyonne22667889mj44
Participant
January 15, 2022

Hi I'm also having this issue where  I was using Adobe and then it suddenly crashed and now I can't open any Adobe pdf files I tried the register key but that still didn't work 

G
GWNovak
Participant
February 7, 2020

I have the same problem.  Using Windows 10, I uninstalled previous version and install latest.  Still unable to execute app.

I do not know how to modify my registries.

Thank you,

George Nowakowski

T
teddyd40786348
Participant
May 17, 2019

I’m going through the same and adobe is not helping At all. It happened on there May 14 th update. I have over 1,000 endpoints that can’t open pdf files. This is disturbing

K
Adobe Employee
Kshakti
Adobe Employee
May 18, 2019

Hello teddyd40786348 and JohnAGlyden,

Sorry for the inconvenience caused.

Please create the following registry and verify:

At the following registry key [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Privileged]

create dword bEnableProtectedModeAppContainer and make it value 0

Please relaunch your Reader and verify if its able to launch now.

Confirm to me once you experiment this out.

This is a security preference, so ideally it should be enabled to protect Reader from exploits and vulnerabilities.

If your are able to launch Reader after disabling the registry value, I would like to get to the root cause of this issue after enabling the registry back . It could be due to some configuration in your system or some antivirus software conflicting.

Thanks,

Shakti K

    larryh11
    larryh11
    Participant
    May 18, 2019

    I tried uninstall, reinstall, the cleanup app, reinstall, but nothing worked.  It still took several minutes to open any PDF document after version 2019.012.20034 was installed.

    After I added the registry key you recommended, files opened immediately, just as they use to before the mid May upgrade.

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