Participant

Question

Reader X Printing Problem

Forum|Forum|14 years ago
September 13, 2011
15 replies
62406 views

I manage a lab at a university that about a couple hundred students go through each day. About a week ago, we started having a lot of the students come up to us and say that they can't print the PDF from Reader X, yet they can print from any other program just fine. Some are able to print if they open it with a browser (firefox, chrome, or IE), and some can't. The problem seems to happen randomly to students. I thought maybe it was an error with the new protected mode on Reader X, but even when I turned it off some still couldn't print. This complaint happens about 10 times a day with different PDF files.

Any thoughts?

This topic has been closed for replies.

Show previous replies

A

Agarwal_Atul

Adobe Employee

Dear users,

Thanks for reporting the problem.

Since majority of users reported the problem on Form based PDF document, we tried certain experiments at our end on both Win and Mac and could not find any issue and things worked all fine. May i request you to please answer the following questions wrt the isses faced by you.

1) Are you using Acrobat or Reader?

2) What is the version of Acrobat or Reader you are using? The latest version is 10.1.1 and I would request you to keep the application up-to-date. You may do so by going to Help-->Check for updates. Kindly report back if the issue is fixed or not after the update.

3) Do you see the issue occuring with specific pdf documents or all pdfs? Could you share your pdf documents at atulagar@adobe.com

4) what is the make of the printer? what is the make of the driver?

5) What is the exact nature of the issue? print does not come? or Do you see any error dialog while printing? or anything else?

Thanks for your valuable time and we look forward to your responses. You may post your reponses in forum itself and may send the pdfs to my e-mail id.

Thanks,

Atul Agarwal

Adobe Systems

J

JerilynSchw

Participant

Here are my answers to your questions, though I can't speak for anyone else's programs or printers!

1. Reader

2. X (10.1.1)

3. All pdfs. I will forward a couple of them to your email address.

4. HP Laser Jet 1020; don't know which driver? If you can tell me how to find out, I'll let you know.

5. When I try to print something, the print dialog box disappears after I select "print" but the printer does not do anything.

A

Anonymous

Dear user byu1980,

It's a logical behaviour that if in any case an installer file (at client side) gets corrupted then updates do not provide any error or warning of its corruption. It just apply its update to the application and that's why you were unable to resolve your problem in spite of updating it. Thereby, I request you to completely uninstall and reinstall the application's latest version (10.1.1) provided at Adobe site.

(For your information ): Reader X was made publically available in Nov, 2010.

I hope this post will be helpful for you.

Thanks

Sonal Aggarwal

Judging from the not-so-isolated-but-quite-numerous posts in the Forums about reading & printing problems with Reader X, I logically and most likely correctly perceive that I'm not the only one who has had an issue with this new version. You can't possibly be sure in every problem case that the culprit is a corrupted installation. You haven't, at least in my case, asked me to share any specifics about my system/installation with you, yet you assure me that my problem was caused by a corrupted installation. That certainly doesn't explain why I had absolutely no (zero-nada-zilch) problems after going back to Version 9.4.0, but had repeated issues with Reader X. I'm not at all sure you've given the public a fair chance, but intead are almost blindly standnig tough for Adobe's interests by attempting to solve a problem with a reinstall suggestion.

Here's why I ased for the date information. I recall passing on the installation of Reader X for at least a couple of months after first being notified of it. But in late July, 2011, fully six or more months after it became available, I was frantically trying to download and save files from an insurance company (already in PDF format) to confirm amounts owed to medical providers. By then, I know I had installed Reader X without any installation issues, and applied at least one update to it. Yet, virtually every EOB (Explanation of Benefits) I opened caused Reader X to terminate, or, when I tried to print a copy to either a laser printer or another PDF writer so I could read the report onscreen, Reader X gave me diffrent error messages at different times and eventually terminated or froze, or I had to reboot to get resulting open windows to close. I made very slow progress: a task that should have taken a couple of hours tookI more than 19 hours because of having to start Reader X over, or load a file again and again, or reboot my system. It was only when I searched these forums that I found others were having the same issues that I realized it was not likely just my problem, or just an installation issue.

I will take your suggestion--uninstall Version 9.4.0 and install Version 10.1.1--but it will be a couple of weeks before I can devote time to it. But rest assured, I won't blindly believe that the issues I had were caused by a corrupted installation just because someone says so without first attempting to gather more information. My symptoms were so much like others that have described in the Forums that even you must admit that if all such issues were the result of courupted installations, then perhaps the installation routine was a little suspect to begin with. Thanks for your help. I hope you're right, but I"m not yet convinced. I'll revisit the issue after I have reinstalled Reader X.

A

Anonymous

I use Mac OS X 10.6 and have had this problem for several months - if I recall correctly, it predates Reader X. In my situation, the problem occurs on files that were created from a pdf form that I am able to fill in and save: other pdf files print fine. The work-around has been to open and print the file using Preview. This is always sucessful. However, I need to be sure not to modify the file within Preview, since the saved data will then no longer be visible in Reader. I have also used the Print as Image solution recommended by Adobe, with success on the few occassions I used it.

C

Clasp2Author

Participant

It's funny that you say that, because a lot of the pdf's with problems (not all, but most) have been pdf forms that you can fill in. Thanks for the advice.

O

oscarbfrog

Participant

suddenly can;t print any pdf docs. was using reader 8, then 9 ... with 9 reader said i had to install prionter but refused to do so ... no help online anywhere.... then i saw reader 10 so tried that .. figgered newer version wold solve old problem ... now i can get to printer dialog ... select stuff .. click print ... zippo-nada-nothing AT ALL happens. printer is officejet 7210 which has been JustFine (tm) for years. other pgms print as usual .. should i back up to reader 7? or just to 8? perhaps reply to come in registerd email addrs? as well as here ? i suspect there are some others w/same problme .. moare than the above ppl

Message was edited by: oscarbfrog

J

JerilynSchw

Participant

Same problem with home computer. When I try to print a PDF document, the print dialog box doesn't "see" my printer. I tried uninstalling X and reinstalling the previous version of Reader (9.4.0) with no improvement. So I reinstalled Reader X and unchecked the "Open in Protected Mode" box under the Edit/Preference/General tab, which is one suggestion I've seen on this forum.

So I'm still stuck not being able to print anything from Reader.

Does anyone have a fix???

W

Wood Sabold

Participant

I am using MacOS10.5.8 and have also had problems with printing in Reader X. I followed the "Quick Fix" advice to click "advanced" in the print dialog and select "print as image." In about 1 of 12 attempts to print a page it worked. The rest of the time the application quit. This never happened before Reader X. I tried to go back and download version 9 again but was prompted that 9 was not available for my operating system. Again, if anyone has the answer, please reply.

C

Clasp2Author

Participant

So, with people that can't print PDFs from Reader X or the from the browsers, the only way that I can get it to print is to check the "print as image" in the "advanced" options of the print settings window.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded