Received PDF shows "Font contains bad /widths"

New Here ,
May 03, 2021 May 03, 2021

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Hi everyone,

 

We are having some issues with a few of our receiving PDF-files.

We are using SAP which as an integration with Adobe Reader. Some of our partners which send us quotes show up with the following error in Adobe Reader.

(latest example):

"The font 'DEVEXP+Arial' contains bad /widths"

 

When we use the integrated PDF reader from Microsoft for troubleshooting, the PDF shows up just fine. The issue is only present in Adobe Reader

 

As we do not have control over the sending side, resolving this would preferably be done on our end so that we can open and view these PDF files correctly.

 

Any help would be much appreciated.

With kind regards

TOPICS
General troubleshooting , View PDF , Windows

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. AS described you are getting the error 'Font contains bad /widths'

 

- Would you mind sharing how these PDFs are created? Please ask your partners to create the PDF using Adobe Acrobat DC application and see if that works.

 

Also, please check out the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat/getting-quot-bad-widths-quot-errors-using-adobe-acrobat-dc-20... and see if that helps.

 

Regards

Amal

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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There's nothing you can do to solve this issue in Reader. It has to be solved by the person creating the files.

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