Request E-signature hyperlink opens in Browser instead of Adobe

[Jelle28748406jwwf]

Dear all,

We want to set up the system to sign documents via "Request e-signature". I followed all the steps via "More options", to make everyone use a personnal password to sign. However, the hyperlink (which is automatically sent) always opens in a web browser, and not in Adobe. The browser doesn't "remember" the signature, so they have set that up every time.

Myself, I have the Acrobat Pro, so i have 0 problems, but everyone without the Pro version always has to open in a web browser. Is there a way to make the documents which need to be signed, open in Adobe (without losing the signature fields)?

Thanks i nadvance!

Kind regards

[S. S]

Hi @Jelle28748406jwwf,

Hope you are doing well. Sorry for your trouble with signatures.

Can you ask end-users to sign in to their Adobe Sign account: https://secure.echosign.com/public/login? This would ensure that the signature or certificate stored on their Adobe ID is remembered, and they do not have to create a new signature every time.

Once signed in, they will be able to see the agreements that are shared with them for signature.

Hope this helps.

-Souvik.