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A
Andy_Mel
Participant
June 29, 2021
Answered

Revert back to Adobe Acrobat Reader DC 2021.001.20140

  • June 29, 2021
  • 2 replies
  • 3822 views

We have a few users that have inadvertantly updated their Acrobat  DC reader to 21.005.200048.

 

This is causing a system issue. I'd like to get them back to 2021.001.20140.

 

Is this possible? 

 

Regards

 

Andrew

    This topic has been closed for replies.
    Correct answer Andy_Mel

    Hi there,

     

    We've tried to repair the installations with no success. We'd like to try and revert back to the previous version (2021.001.20140) as discussed in the first post.

     

    Is this possible?


    Hi There,

     

    This is resolved. Here's the link I found via the Siemens GTAC support site:

     

    https://www.bleepingcomputer.com/news/microsoft/windows-10-kb5004760-emergency-update-fixes-pdf-opening-issue/

     

    Thanks for  your time earlier

     

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 29, 2021

    [Moderator moved from Download & Install to Acrobat Reader.]

     

    An incremental update should not cause system problems.  What issue(s) are you having exactly?  Please be specific.

    Operating system, etc...

     

     

    Nancy O'Shea— Product User & Community Expert
    A
    Andy_MelAuthor
    Participant
    June 30, 2021

    Hi Nancy, 

    Our Teamcenter users using version 21.005.200048 are unable to view pdf's inside Teamcenter. Users on 2021.001.20140 don't have an issue.


    I manager to find an earlier version from last year on the ftp site, 2001320064 and I'm going to try this. I'd prefer to test with the same build for all of our users however.

     

    All of us are on Windows 10

    A
    Andy_MelAuthor
    Participant
    July 6, 2021

    Hi there

     

    ++ Adding to the discussion

     

    Please try to repair the installation of Acrobat/Reader DC (Win Only) from the help menu and reboot the computer once.

     

    If it doesn't work, please try to turn off the protected mode for testing (Win Only). Go to Edit > preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn Off the protected mode and Uncheck 'Enhanced Security' Click OK and reboot the computer once.
    Note: Please turn on the security after testing to avoid any security risks.

     

    If turning off the security works for you , please try to add the file and folder path to Adobe Acrobat. Go to Edit > preferences > Enhanced Security > Add File and Add Folder path > Click OK and check.

     

    Regards

    Amal


    Hi there,

     

    We've tried to repair the installations with no success. We'd like to try and revert back to the previous version (2021.001.20140) as discussed in the first post.

     

    Is this possible?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 29, 2021

    As far as I know (I don't work for Adobe) only the current version is available to download

     

    Reader downloads https://get.adobe.com/reader or try https://get.adobe.com/reader/enterprise/

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