Revert back to Adobe Acrobat Reader DC 2021.001.20140

Forum|Forum|4 years ago
June 29, 2021
2 replies
3822 views

We have a few users that have inadvertantly updated their Acrobat DC reader to 21.005.200048.

This is causing a system issue. I'd like to get them back to 2021.001.20140.

Is this possible?

Regards

Andrew

Installation

This topic has been closed for replies.

Correct answer Andy_Mel

Hi there,

We've tried to repair the installations with no success. We'd like to try and revert back to the previous version (2021.001.20140) as discussed in the first post.

Is this possible?

Hi There,

This is resolved. Here's the link I found via the Siemens GTAC support site:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb5004760-emergency-update-fixes-pdf-opening-issue/

Thanks for your time earlier

Nancy OShea

Community Expert

[Moderator moved from Download & Install to Acrobat Reader.]

An incremental update should not cause system problems. What issue(s) are you having exactly? Please be specific.

Operating system, etc...

Nancy O'Shea— Product User & Community Expert

A

Andy_MelAuthor

Participant

Hi Nancy,

Our Teamcenter users using version 21.005.200048 are unable to view pdf's inside Teamcenter. Users on 2021.001.20140 don't have an issue.

I manager to find an earlier version from last year on the ftp site, 2001320064 and I'm going to try this. I'd prefer to test with the same build for all of our users however.

All of us are on Windows 10

A

Andy_MelAuthorCorrect answer

Participant

Hi there,

We've tried to repair the installations with no success. We'd like to try and revert back to the previous version (2021.001.20140) as discussed in the first post.

Is this possible?

Hi There,

This is resolved. Here's the link I found via the Siemens GTAC support site:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb5004760-emergency-update-fixes-pdf-opening-issue/

Thanks for your time earlier