Saving PDF File from a program and receiving Cannot Display Document.

Question

Recently, when I save a PDF file through a program that I have on my Windows 11, I I receive a "Cannot Display Document". See screenshot image. The program saves the file where I intended it to, but doesn't open the PDF like it used to. Then when I go to the file location to open it. The PDF file doesn't open. I have to go to Task Manager to force close the Adobe Processes. After force closing, then I am able to open the PDF file from it saved location. This work around it timeconsuming. I don't know how to fix this and I don't know why it is happening.

I have tried uninstalling and reinstalling Adobe. I have tried Repair Installation within the Help Menu in the Adobe program.

I am using Adobe Acrobate Reader, 64-bit.

Can you help resolve?

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3F8S0Ka.

Try recreating the PDF from the source, ensuring the Fonts are embedded properly, and the file is created/saved should be as Adobe PDF.

Let us know how it goes.

Thanks,

Anand Sri.

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