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H
hiroyukit8546316
New Participant
November 20, 2019
Answered

Screen turns to black and white dots using Adobe Acrobat Reader DC 19.21.20049

  • November 20, 2019
  • 5 replies
  • 37149 views

Please help me about the screen noise like mosaic problem as bellow.

This is the screen when I just opened the file.

 

 

 

 

 

 

 

 

 

 

 

 

 

When I click on the screen, noise appears.

If I change the zooming, it will disappear.

But if I click on the screen again, noise will be shown again.

 

 

 

 

 

 

 

 

 

 

 

 

My PC condition

Windows 10 Home 64bit

Acrobat Reader DC 19.021.20049.27333

I already installed latest patch (19.021.20049 Optional update), but it didn't work.

 

[Title Edited by Moderator ]

Correct answer Amal.

Hi there

 

Sorry to keep you waiting.

 

This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.

 

Please update the application from the help menu > check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

5 replies

day7a1
day7a1
New Participant
March 4, 2022

It's abslutely ridiculous that Adobe Acrobat Reader DC needs to run in Windows 7 compatability mode on Windows 11. 

 

Thank you all for helping me with this infuriating issue, but this shouldn't be an issue at all. 

 

Windows 7!!!!??? Really!!!???

    F
    fadsarmy
    New Participant
    April 2, 2022

    This issue is still going on after 2 years and has not been fixed, just workarounds. I'm using Vega 3 graphics on Windows 10 64-bit. I installed 32-bit version of Adobe Reader instead and there is no issue. Issue is only with 64-bit Adobe Reader.

     

    I don't know who's guilty here, Adobe or AMD but this is a joke.

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 6, 2022

    Hi there

     

    Sorry to keep you waiting.

     

    This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.

     

    Please update the application from the help menu > check for updates and reboot the computer once and check.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    C
    Cybermonkey98
    New Participant
    October 15, 2020

    I am having the same issue, I have Windows 10, I have tried all of the solutions that you have posted here and I am still having the issue.

    - I have reinstalled the softaware

    - I have intalled the latest driver for my AMD RYZEN 5 videocard drivers

    - I have the lastest Adobe Reader DC version

    - I have ran the Troubleshoot compatibility

    not sure what else to do to get this issue taken care of... any thoughts???

      I
      Imola0D4D
      New Participant
      February 11, 2021

      Hey, so far nothing worked for me either, but then I did this:

      1. right click on Acrobat Reader
      2. choose properties
      3. choose compatibility tab
      4. choose windows 7
      5. click apply

      Hope it will work for you 

        L
        Luis5FCA
        New Participant
        March 19, 2021

        Thank you very much! It works!

        V
        vik111984
        New Participant
        July 27, 2020

        i reach to this folder - C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader .

        Now how to Choose "Troubleshoot Compatibility."  Help me with this.

          D
          ducky1125
          New Participant
          July 31, 2020

          right click the icon from desktop then it will show. I couldn't find that in folder either. 

            K
            kfogeltanz
            New Participant
            March 11, 2020

            I have both Adobe Acrobat and Adobe Reader on my lap top.  When reader is used for a PDF, it opens normally.  However, once I click on the active part of the screen or document, it blackens with white areas around text.  Difficult at best to try and edit or add signatures, notes and the like.

            I am updated; this is only happening with PDFs in Adobe Reader not Acrobat. Running Windows 11.

            Suggestions so Reader doesn't cause this in the active document screen?  All other aspects of the software are fine...the top and side toolbars...just the active document turns black.

              K
              Killicrankie
              Participating Frequently
              February 7, 2020

              The problem:

              When I open a PDF  in Adobe Acrobat Reader DC (19.021.20061) the document renders fine. As soon as I click anywhere, it is over-rendered with black and white dots, as in the screenshot below. 

               

               

              What I've tried so far:

              Updating video drivers to latest available

              In Adobe Reader:

              - turning off "Enable Protected Mode at Startup"

              - turning off "Enable Enhanced Security"

              - setting Touch Mode to Auto-Detect with No scaling

               

              Even with restarts in between the various steps, I'm not seeing any improvement. Any ideas appreciated.

               

              My system details:

              Windows 10 Pro, 64bit (10.0.17763 build 17763)

              Adobe Acrobat Reader DC (19.021.20061)

              Proc/graphics: AMD Radeon 5 3400G with Radeon Vega 11 Graphics, driver (26.20.15019.1003 - latest from 30/1/2020)

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                March 2, 2020

                Hi Killicrankie

                 

                We are sorry for the trouble and the delay in response.

                 

                Please update the application to the new version available 20.006.20034. Go to Help > Check for Updates. and see if that helps.

                 

                Try with a different PDF file and check. If its a file specific issue please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us for testing.

                 

                Also, try to create a new test user profile with full admin rights and try opening the PDF there and check, 

                 

                Let us know how it goes

                 

                Regards

                Amal

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                November 20, 2019

                Hi there,

                 

                We are sorry for the trouble. Would you mind sharing more information about the issue you are facing:

                 

                 

                We are here for help, just need more information.

                 

                Regards

                Amal

                H
                hiroyukit8546316Author
                New Participant
                November 21, 2019

                Hi Amal. Thank you for your reply.

                This behavior occours for every PDF.

                And I updated latest version now, but sitll happened.

                 

                > Would you mind sharing the exact workflow or steps you are doing?

                I just installed Adobe Reader DC.

                But I think I had been using with no problem before.

                It happened suddenly.
                I'm not sure the cause is from Windows update or DC update.
                FYI, my OS is Japanese version.


                Version 1903
                OS Build 18362.476

                 

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                November 21, 2019

                Hi there,

                 

                Thanks for sharing the details. Would you mind sharing the procmon logs and a sample file with us for further  investigation?

                 

                Download the process monitor tool here (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) run the process monitor tool and then open the PDF file to reproduce the issue and collect the log files and share them through private message. 

                 

                Click on the message icon on the top right corner of the screen to start the private message with us.

                 

                Regards

                Amal

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