Script Error opening a pdf file in Acrobat Reader Pro

New Here ,
May 24, 2022 May 24, 2022

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Good day all,

I am having a problem opening a PDF with Acrobat Reader PRO.

When I select a file to read I get the follow scrip error

GarySymington_0-1653410264984.png

Any suggestions?

 

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDF that you try to open?  Please try with a different PDF file and check.  If it's a file-specific issue, please share the file with us for testing?

 

Also make sure you have the recent version of the application installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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New Here ,
May 24, 2022 May 24, 2022

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This happens with all PDF files

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LEGEND ,
May 24, 2022 May 24, 2022

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There is no product Acrobat Reader Pro. There is Acrobat Pro. And there is Acrobat Reader. Two different products.

Also, this message looks as if it comes from a browser., not from Adobe apps Please describe your exact steps to open the file.

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New Here ,
May 24, 2022 May 24, 2022

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You are correct.  I tried to make my own hybrid application.  LOL

This error hapens wirh Adobe Acrobat Pro

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Hi there

 

We are sorry to hear that. Please share the steps you are doing to open the PDF file. A small video recording of the same would be very helpful. Also please share the sample PDF file so that we can check it at our end.

 

Regards

Amal

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