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SCRIPT ERROR SIGN-IN

New Here ,
Oct 11, 2022 Oct 11, 2022

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Every time I launch the app I get the following error (see attached image below). Once the error occurs, I'm unable to exit or close the error. I have to launch task manager every time to force quit. I also uninstalled and reinstalled the app several times,Screenshot 2022-10-12 024903.png but it did not fix the error/issue. Please help!

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General troubleshooting , How to , Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 14, 2022 Oct 14, 2022

Hi @Sahar26551701t557 ,

The issue has been fixed.  Can you please try now and let us know if you are still facing the issue.

 

Thanks,

Ankit

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi Sahar26551701t557,

 

Thank you for reaching out.

 

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

 

Thanks,

Meenakshi

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New Here ,
Oct 13, 2022 Oct 13, 2022

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I am having the same issue. Every time I open the app, it asks me to log in. I enter my email but when it asks for my password, this message pops up. No matter what I do (click yes, click no, click exit) the message will not go away. I have to open my task manager to close the app. 

 

 

Side note - my account only allows for 2 computers/laptops to be signed in simultaneously. I had deactivated 1 of my 2 devices to activate a 3rd device. The device that I did not deactivate is the one I am having trouble with. 

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Adobe Employee ,
Oct 14, 2022 Oct 14, 2022

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Hi @Sahar26551701t557 ,

The issue has been fixed.  Can you please try now and let us know if you are still facing the issue.

 

Thanks,

Ankit

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New Here ,
Oct 14, 2022 Oct 14, 2022

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LATEST

Works for me now! Thank you so much!

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Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

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Hi @Sahar26551701t557 ,

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown'

Please let us know if this resolves the issue.

 

Thanks,

Ankit

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