SCRIPT ERROR SIGN-IN

[Sahar26551701t557]

Every time I launch the app I get the following error (see attached image below). Once the error occurs, I'm unable to exit or close the error. I have to launch task manager every time to force quit. I also uninstalled and reinstalled the app several times, but it did not fix the error/issue. Please help!

[Meenakshi Negi]

Hi Sahar26551701t557,

Thank you for reaching out.

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

Thanks,

Meenakshi

[Angelique265869335c6k]

I am having the same issue. Every time I open the app, it asks me to log in. I enter my email but when it asks for my password, this message pops up. No matter what I do (click yes, click no, click exit) the message will not go away. I have to open my task manager to close the app. 

Side note - my account only allows for 2 computers/laptops to be signed in simultaneously. I had deactivated 1 of my 2 devices to activate a 3rd device. The device that I did not deactivate is the one I am having trouble with. 

[ankit_sharma · Accepted solution]

Hi @Sahar26551701t557 ,

The issue has been fixed.  Can you please try now and let us know if you are still facing the issue.

Thanks,

Ankit

[Angelique265869335c6k]

Works for me now! Thank you so much!

[Sacred23639868u7uy]

hi i am having the same problem is there anyway to fix this

[ronf52073071]

I too am having the same issue

[ravinderg62643219]

Hi,

If you are getting this issue for Acrobat 2020, please try the steps mentoned at https://community.adobe.com/t5/acrobat-discussions/script-error-when-signing-into-new-installation-o... 

Regards

Ravi

[ankit_sharma]

Hi @Sahar26551701t557 ,

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown'

Please let us know if this resolves the issue.

Thanks,

Ankit