Every time I launch the app I get the following error (see attached image below). Once the error occurs, I'm unable to exit or close the error. I have to launch task manager every time to force quit. I also uninstalled and reinstalled the app several times, but it did not fix the error/issue. Please help!
Thank you for reaching out.
Would you mind sharing more details about this issue?
- Did you start receiving this error recently?
- Share the steps that pop-ups the error message.
- Share the current Acrobat and OS versions on the machine.
I am having the same issue. Every time I open the app, it asks me to log in. I enter my email but when it asks for my password, this message pops up. No matter what I do (click yes, click no, click exit) the message will not go away. I have to open my task manager to close the app.
Side note - my account only allows for 2 computers/laptops to be signed in simultaneously. I had deactivated 1 of my 2 devices to activate a 3rd device. The device that I did not deactivate is the one I am having trouble with.
Works for me now! Thank you so much!
Hi @Sahar26551701t557 ,
Please follow below steps to resolve the error:
- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:
Please let us know if this resolves the issue.