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O
oscartd
Participant
June 8, 2017
Answered

Scrolling too fast on Adobe Acrobat Pro DC

  • June 8, 2017
  • 19 replies
  • 53601 views

Hi, I have Adobe Acrobat Pro DC (version 2017.009.20044) and, since yesterday, the scrolling with my touchpad goes way too faster than I can control. I'm a researcher and reading PDFs is a basic part of my job, and it is very uncomfortable not being able to scroll properly. I'm using windows 10, by the way.

    Correct answer David26224806zcjd

    Not a perfect fix, but if you use the "Logi Options" app for your MX 3, you can add app specific settings for Acrobat, which allows you to customize scroll speed. I'm using Mac Catalina, so some of the steps below may be slightly different depending on your operating system.

     

    App is here: https://www.logitech.com/en-us/product/options

     

    1. Install the app for your OS, open & navigate to "Point & Scroll".

    2. Click on top right "All Applications"

    3. Toggle "Application Specific Settings" to ON

    4. Click "+ Add application"

    5. Click on "Adobe Acrobat"

    6. Back in the Point & Scroll window, toggle "App specific Point & Scroll settings" to ON

    7. Set "Scrolling speed" to the lowest (far left) value

    8. Close Logi Options (or just switch to Acrobat) - the setting change should be instant

     

    Optionally, you can turn on rachet mode on the MX3, which also helps slow scroll speed a bit.


    Thank you!! I had tried to customize point and scroll, but thought it was locked in global only. Your instructions made me take a second look, and low & behold... SUCCESS! Put speed at 0, smooth scrolling OFF, smartshift off. Works perfectly! 

    19 replies

    Show previous replies
    Q
    quan.72
    Participant
    May 5, 2020

    It's May 2020. The bug has not been competely fixed for Adobe Acrobat Pro DC (version 2020.006.20042) on macOS. When I use a plugin mouse and set "View->Page Display-> Enable Scrolling", the scrolling speed is still too fast. It even skips pages in the full screen mode. Other apps work pretty well.

      B
      bennettinak
      Participant
      November 21, 2019

      Odly enough, this issue seems to have cleared up for me. I'm still using the same laptop and the same 1008 page document but now it scrolls just fine on the large document. I opened a smaller document (72 pages) on adobe prior to using the larger one, so maybe that was the solution. Or, possibly an update from adobe fixed it. Either way, its working fine for me. Hope this is the case for everyone else!

      B
      bennettinak
      Participant
      October 11, 2019

      I'm having the same issue. I have a Surface Laptop 2, and the track pad is amazing, but when I try to scroll on a large document for a school textbook (1008 pages), it will zip almost to the bottom of the doc in one swipe across the track pad. This laptop was just replaced and the previous laptop had no issues with this document, so I'm not sure where the issue is coming from. I have the newest version of Adobe too. Hopefully this issue can be resolved, but it sounds like it's been going on for a while now.

      hemanthk78877086
      hemanthk78877086
      Participant
      November 8, 2019

      Hi, I'm facing the same issue with two finger scrolling going very fast. 

      I didn't have this on my Macbook air, but my new lenovo sensitive track pad is scrolling 5 pages for every scroll.

       

      I changed all system trackpad settings but no use,I wish adobe fixes this issue at the earliest.

      J
      JoshNoe
      Participant
      September 30, 2019

      Edit: I just realized this only occurs on large documents! Scrolling is way too fast on my PDF with 1300 pages, but a PDF with 6 pages has the correct scrolling speed.

       

      I'm experiencing this also on my Thinkpad P72. Touchpad scrolling is much too fast. Chrome, for example, scrolls at a reasonable speed, so it seems like something specific to Acrobat.

       

      I ran into a similar bug when developing a Windows App for my day job. We realized the framework we were using interpretted high-res mouse input incorrectly. If using a high-res pointer device like a gaming mouse or many touchpads, scroll events included more pixels than they should have.

       

      Not saying this is the same bug of course, just throwing it out there in case it helps.

        O
        oscarreks
        Participant
        October 29, 2019

        Just want to add that I'm experiencing the same type of inconsistency. The trackpad can scroll just fine on webpages and smaller PDFs but when there's a lot of content the scrolling is super fast and unusable.

        manish7512
        manish7512
        Participant
        October 31, 2018

        I have microsoft precision touchpad and I too am facing similar issue.
        For documents with fewer pages scrolling works fine, but with large number of pages ( say 1000) the scrolling goes nuts, its way too faster. If I try to scroll very slowly the page would just flicker.

        I am now viewing pdf either on Chrome or Drawboard pdf. no issues there.

          C
          Camlis
          Participant
          April 24, 2019

          I have the same symptoms. Having a windows precision touchpad, and the scrolling is way too sensitive on documents with many pages. Why hasn't this been looked at yet by anyone of the staff??

            AkanchhaS8194121
            AkanchhaS8194121
            Legend
            July 16, 2019

            Hi All,

            I apologize, missed follow-up on this issue.

            Adobe Acrobat official update (19.012.20034) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

            Or you can install the update directly from DC Release Notes — Release Notes for Acrobat DC Products

            Thanks,

            Akanchha

            A
            ahmed357
            Participating Frequently
            September 12, 2018

            Still not fixed?! Why no one from the staff is replying to us????

              A
              Anonymous
              March 7, 2021

              2021 and it is still not fixed. They must be busy adding more toolbars and features that nobody needs.

                B
                Batafaka
                Participant
                October 7, 2021

                leaving a comment for the future of mankind

                using MX Master 3 on Macbook Pro

                more keywords so people will find this: apple, mbp, logitech, adobe, scrolling too fast

                  A
                  ahmed357
                  Participating Frequently
                  May 3, 2018

                  Is there a solution yet? We are in May 2018 now, and the bug is still present! Scrolling speed is way very fast using the touchpad.

                  What makes it even funnier is that using Microsoft Edge to read, highlight, and comment a pdf file is easier and more stable than using adobe reader!!!

                    A
                    Anonymous
                    July 7, 2017

                    I have the same issue with touch gesture scrolling a Wacom tablet with my MacBook Pro running macOS Sierra - scrolling way too fast!

                    I tried solutions suggested here and elsewhere, to no avail. Yet mousewheel scrolling works just fine. And I don't have this problem with any other application...

                    AkanchhaS8194121
                    AkanchhaS8194121
                    Legend
                    June 9, 2017

                    Hi Oscartd,

                    As explained above it seems that you have recently started experiencing this problem. So far there hasn't been any changes applied to the application which would cause this to happen.

                    You may check under "Page Display" whether Enable Scrolling is selected or not? If not, then put a check there.

                    Launch application>View>Page Display>Enable Scrolling

                    Also, check Edit>Preferences>Page Display> Single Page/Single Page Continuous

                    Let us know if that works.

                    Regards,

                    Akanchha

                    O
                    oscartdAuthor
                    Participant
                    June 9, 2017

                    Unfortunately, none of it worked. I discovered that when I plug in a mouse, the scrolling works perfect, but since my touchpad works fine in all the others apps, I still think this is an Adobe problem.

                      F
                      fakea10872168
                      Participant
                      June 25, 2017

                      I am experiencing the exact same problem. Mouse wheel scrolling is all right, but touchpad two-finger scrolling is too fast. The touchpad is a Precision touchpad which Windows 10 supports natively, so this should not be a driver issue.

                      I am quite sure it is a faulty programming on the Adobe's side. Please test scrolling on a laptop with a Precision touchpad (such as XPS 13).

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