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v.rapp
Known Participant
June 8, 2023
Question

Send by email does not work with IMAP mail server

  • June 8, 2023
  • 1 reply
  • 2661 views

I have Acrobat Reader 2023.001.20174 installed in the office and on the home computer. In the office there's MIcrosoft Office Outlook, and "send by email" in Reader works as expected - it opens up new email with attached PDF file. 

At home computer, where there's no Office/Outlook, the default mail application is Windows 10 Mail, which works OK, and is configured for IMAP. Accordingly IMAP server is specified in Reader's settings under "Email accounts" In the past sending document by email from AR created draft email with the file attached in the IMAP draft folder. Now this does not happen - pressing the envelope icon in Reader quickly flashes the old email dialog, but it immediately disappears and gets replaced by Adobe Sign In dialog. If I sign in, the file gets shared in the cloud. 

Is there still a way to send the file via IMAP mail?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 13, 2023

    Hi @v.rapp,

     

    Hope you are doing well. Sorry for your experience in sharing PDF files using Email.

     

    When you click the window to share the file via email, can you check if the toggle button to share as the link is disabled or not (screenshot attached)?

    This should help share a file copy rather than getting uploaded to the cloud. 

     

    Hope this helps.

     

    -Souvik

    V
    v.rappAuthor
    Known Participant
    June 18, 2023

    As a followup, I just updated AR to the latest version 2023.003.20201, and it's still the same - messages "connecting socket" in status bar, no errors, but email is not created in IMAP draft folder.

    varimr75744726
    varimr75744726
    Participant
    January 11, 2024

    I tried to use Adobe cloud storage, but it rejected these files. So I uploaded them on mine.

     

     

    Acromon-collected files:

    https://www.mediafire.com/file_premium/slguyi5n1kozmpz/20230621142603.zip/file

     

    Collector: https://www.mediafire.com/file/mk3vkcu0wmowrdf/AdobeLogs_20230621_072437_806-win-GS.zxp/file

    Fiddler log collected while trying to send email:

    https://www.mediafire.com/file_premium/w9rtrxq4vhdkwe4/AdobeReader.saz/file

     

    Version: adobe reader 2023.003.20215 64-bit

     


    Following up on this. I wonder if you were able to download the files, and what to expect. I just tried it now in the latest version of AR 2003.008.20458, and it's still the same: "preparing to send message"... "connecting socket"... then nothing.

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