Send Email button not functional on other users computers

[Mitchyll24238838b6pd]

Hello,

I created a 'Submit for Review' button on a document of mine where the user hits that button and it should pull up a window to email the pdf to predetermined email addresses. The button works great on my computer and another users computer. I had two other users try it, but the button would not work (all the other buttons do function properly). I had them repair Office and Adobe and both worked great. However I have other users that it still is not working right for them. I've verified they have an email linked to their Adobe and they are signed in through both Outlook and Adobe. They all are running the free Adobe DC version. I have Pro. The button utilizes javascript to send the email. I looked through a bunch of threads but wasn't able to figure it out. Any suggestions on why the button isn't functioning on their systems?

Thanks!

[AkanchhaS]

Hi @Mitchyll24238838b6pd 

Sorry for the delay in answering your question.

If I get this right, some users had trouble accessing the "Submit for review" button. You have managed to figure out and fix 2 of them by repairing MS Office and Acrobat Reader, which worked great. 

For another user where this button is still not working, is there any specific error message that the user is receiving?

Ask the open that form online on Document Cloud web and try submitting it for review from there. If that works, the problem is with the desktop application installed. 

So,

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Thanks,

Akanchha