Send&Track not working

[codyschu]

HI, I'm trying to send a PDF with send and track to some people and every time I try to create a link it says that I have no internet connection. my internet is fine for edge, IE, chrome, outlook. so I know its not my internet.

[Meenakshi Negi]

Hi codyschu,

As you get "No internet connection" message while creating the link, please try once the troubleshooting steps provided here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Please let us know if you are using Send & Track feature online or in a desktop application.

Can you share the screenshot of the error message you get?

Regards,

Meenakshi

[codyschu]

here is the error that I get when I try to click "create link".

[Meenakshi Negi]

Thank you for sharing the screenshot.

Generally, this message comes when the system is not connected to an Internet connection.

Did you try the troubleshooting steps provided here:  Resolve connection errors with Adobe Creative Cloud and Creative Suite applications?

Please try to use the send & track feature online here: https://cloud.acrobat.com/send

Check if this works fine or you still get the same error message.

Let us know how it goes.

Regards,

Meenakshi

[codyschu]

I have another screenshot that shows I am connected to the internet, tried the send & track feature online, did the troubleshooting steps, and still not working. I use this 5-6 times a month with no problems and now it starts to act up.

[Meenakshi Negi]

I have sent you a private message.

Please check your inbox and share the details asked in the message.

Regards,

Meenakshi

[codyschu]

its still not working and either is export PDF.

[Meenakshi Negi]

Hi codyschu,

Could you please share your Adobe ID in the private message.

I have sent you another private message. Please check your inbox and reply with your answers there.

Please do not share your Adobe ID on the forum or any other social sites.

Let us know if you have any questions.

Regards,

Meenakshi