Sending an e-mail from inside Adobe Reader

[joaquim_0603]

Hi. When inside Adobe Reader and I wan't to sen an document, through the e-mail option, using Microsoft Outlook, this one won't open and gives the folowing error message "an error occur while sending a message"! Can someone help? Thanks in advance...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[AnandSri]

Hello!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Are you on a Windows machine or a Mac, and what is the version installed? 

Do you get this error message while sending all the PDFs as an email, or is it with one specific PDF? Please ensure you have the latest version of Acrobat Reader installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. For more information, see this: https://adobe.ly/4d0HlOC

Make sure the operating system and Office Suite, including Outlook, are updated to the latest version.

Ensure Outlook Is Set as the Default Email Application

• Open Windows Settings → Apps → Default Apps

• Under Email, select Outlook

• Restart Adobe Reader and try again

Check for Bit Version Compatibility

• Adobe Reader and Outlook must both be either 32-bit or 64-bit

• If they mismatch, email sending may fail

  • To check: Open each app > go to Help > About (for Adobe) or File > Office Account > About Outlook

Run Both Apps as Administrator

• Right-click on both Adobe Reader and Outlook icons → Run as Administrator

• Then try sending the PDF again

See this article to know more about sending PDFs as an email: https://adobe.ly/44URjix

Let us know how it goes.

Thanks,

Anand Sri.