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A
Anonymous
March 8, 2019
Question

Server 2012R2 UmRdpService crash

  • March 8, 2019
  • 3 replies
  • 4762 views

Hallo Forum!

Wenn man auf unserem TerminalServer 2012R2 den AcrobatReader als RemoteApp startet und eine Datei auf den eignenen Rechner speichern will (\\tsclient\C\),

kommt: Zugriff verweigert. Es wird eine 0kB PDF-Datei erzeugt, die aber im Zugriff ist und sich auch nicht löschen lässt.

Etwa 5 Minuten später stürzt der UmRdpService ab, mit folgendem LogEintrag:

7011 Service_Control_Manager A timeout (60000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

Wenn das passiert, kann man sich am Server nicht mehr anmelden, oder den Server regulär neustarten.

Von den Symptomen ähnelt es diesem Problem:

RDS 2012 R2: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the (name-of-servi…

Nur hilft mir die Lösung von damals jetzt nicht mehr weiter, da es ein WindowsUpdate war, was das Problem verursacht hat.

    This topic has been closed for replies.

    3 replies

    D
    danim5532096
    Participant
    May 15, 2019

    To fix this you need to disable appcontainer using a registry key.

    You'll find more info here:

    RDS Servers Events 7011, 7046 - BSOD rdbss.sys

    comtool
    comtool
    Participant
    May 14, 2019

    Hello, we have the same problem. Is there a solution to solve this problem?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 15, 2019

    Hi All,

    Please install the latest patch available for Adobe Reader DC 19.012.20034 from help menu>check for updates.

    Reboot/logg off the machine/user profile and check.

    Thanks,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 11, 2019

    Hello Vs-ricken,

    We're sorry for the trouble, what is the version of Adobe Reader installed? To identify, please refer to the help article Identify the product and its version for Acrobat and Reader DC

    For testing purpose: Disable the 'Enable Protected Mode at startup' 'Run in AppContainer 'and 'Enhanced Security' from Edit>Preferences>Security(Enhanced)>Click OK>Restart the application and check.

    Note: Disabling Protected Mode, Run in AppContainer and Enhanced Security is only for testing purpose, please enable it back.

    Make sure you have the latest version of Adobe Reader 19.010.20098 installed, check for any pending updates from help>check for updates. Reboot/log off if possible and check.

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    A
    Anonymous
    March 12, 2019

    Hello Anand Sri,

    we have the Up2Date Version 19.010.20098.

    With the Security-Features disabled everything works fine!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 12, 2019

    Hello VS-Ricken,

    Thank you for sharing the details. Would it be possible to share the log files of the machine on which Adobe Reader is crashing?

    I have shared the steps to collect the log file by direct message, please share the logs in the same direct message.

    Thanks,

    Anand Sri.

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