Participant

Answered

sharing has become cumbersome

Forum|Forum|7 years ago
October 5, 2018
4 replies
1730 views

adobe has decided to update itself on our terminal servers and we are now running version 19.2048 and since this update sharing via mail is a lot harder. The employee must first click on the envelope, then select send it on the right as an attachment and then continue on.

All in all much more cumbersome than before. Who knows how we can share a file faster via e-mail? I have already searched a bit on the internet but do not see anyone with this problem yet.

in addition, I see under file is the 'file sharing' grayed out, does anyone know how I get active again?

This topic has been closed for replies.

Correct answer sangrover

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

S

sangrover

Adobe Employee

Thanks KeetieB for the confirmation. I request you to please mark this as the correct answer so that other users can also benefit from the same.

Regards,
Sandeep Grover

S

sangroverCorrect answer

Adobe Employee

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

KeetieBAuthor

Participant

Hello Sandeep,

I tryed it on our test server and this solution works perfectly!

Thank you for this solution.

Kind regard,

Keetieb

try67

Community Expert

I've just created a free tool that brings back the command to send the file with a single click...

You can find it here: Custom-made Adobe Scripts: Acrobat / Reader 2019 - Quick File Send Button (FREE)

pallavikothari

Adobe Employee

Hi,

Apologies for the inconvenience caused.

We understand that you are facing issues and are looking into getting it fixed soon.

Regarding the file sharing greyed out option, we needed more info to fix this from our end:

Is the issue always reproducible for you?

The option is usually greyed out when Share is open in the RHP. Is this the case for you?

Also when the option is greyed out, are the Share and then envelope icons greyed out as well or is it just the one option?

Thanks,

Pallavi.

KeetieBAuthor

Participant

Hello Pallavi,

the sharing is indeed only grayed out when it is already open on the right.

But apparently, if you click on it you get an extra window on the right of your file, but this works cumbersome and not at all as easy as in the previous version of Adobe.

We just want a button with which we can immediately send the file and not that we first have to make 3 extra steps.

Kind regard,

pallavikothari

Adobe Employee

We understand the inconvenience that you are facing and we are currently looking into getting a solution for you.

Will notify you once we have an update.

Thanks,

Pallavi.

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