Sign-in for Reader

[davidn97746482]

I was expecting to see "Sign-in" option in the upper right corner of Acrobat Reader DC so I could use my Export PDF.

But I do not see that on my Reader DC.

Should that "Sign-in" be there?

[Test Screen Name]

What exact version is shown in Help > About Acrobat Reader (something like 2016.123.55123)?

[davidn97746482]

2019.010.20091

[~graffiti]

The "sign in" option won't be there if you are already signed in. Can you post a screen shot of the top right of your screen?

[davidn97746482]

Yes I am signed in, but I can't get to Export PDF. It is not a menu choice.

[Test Screen Name]

Is your copy of Reader installed by your company? If so, they may have disabled web services for security reasons.

[davidn97746482]

I installed it today from a fresh download from Adobe.

[Test Screen Name]

Nevertheless, is it a company computer, who previously set up Reader for you?

[davidn97746482]

Adobe was not on the computer before I installed it today.

[Poorvi Singhal]

Hi,

Sorry for the inconvenience caused. It seems you have have tuned out of all the services by the administrator.

Can you please check the presence of the following registry:

For 64-bit system:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

For 32-bit system:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

There would be a key "bUpdater" set to 0 at this location.

Kindly let us know if see this key?

[davidn97746482]

bUpdater =0x0000000

[Poorvi Singhal]

Thanks for the response.

Please try setting the value to 1 and let us know if that works for you.

Regards,

Poorvi

[davidn97746482 · Accepted solution]

I used the Adobe Cleaner utility to remove reader DC from the system. Then I re-installed Reader DC and the "Sign-in" function is now there.

Issue closed.