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furqangraham
furqangraham
New Participant
October 12, 2018
Answered

Sign in prompt when opening pdf file

  • October 12, 2018
  • 24 replies
  • 427411 views

HI,

 

I am seeing for multiple users that have latest version of Adobe Acrobat Reader DC that every time when trying to open a pdf file the Adobe Acrobat Sign in prompt pops up, please let me know if there is any option to not get this sign in prompt or is this a mandatory feature to be able to use Adobe Acrobat Reader DC?

 

the environment is mix of Windows 7, Windows 10 and few Macs High Sierra and Mojave  The Adobe sign in prompt is only coming up for few folks, the others like myself can open pdf file without being prompted to sign in

    Correct answer AnandSri

    Hello Furqangraham,

    Adobe Reader does not ask for a force sign-in to read PDF files. However we recently signed-out users with un-verified Adobe IDs.

    For such users, we show a sign-in prompt when they launch the application, to let them know that they have been signed out and they can sign back again. This is not a force sign-in. The red-cross button on the top-left should make the sign-in dialog go away.

    Ask the users to download the latest version of Adobe Reader 2019.008.20074 from help>check for updates, reboot the machine after updating Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    24 replies

    keithfowleruk1967
    keithfowleruk1967
    New Participant
    December 16, 2024

    I do not see any red X on my pop up window anywhere !  This is a really annoying feature you've instroduced and in my opinion will force or at least encourage users to adopt alternative readers ?

     

    V
    vojo_xxx1
    New Participant
    October 17, 2024

    The issue is NOT to log in or not!!!  The issue is that you can not avoid log in (othewise reader closes).   I dont want to spend $20 a month just to use reader

      C
      CHUEN5EE2
      New Participant
      September 20, 2024

      Hi guys, I manage to stop the sign in pop up.. Here is my scenario:

      I have installed the Acrobat reader (Free version) at first.. Later, I have installed the creative cloud and Acrobat (paid version). After that, it will keep asking to sign in once you open PDF file. As I dont need the paid one any more so I uninstall it in my Windows 11. Then reinstall the free version. Finally, the pop up no more happen and things back to calm... 🙂

      B
      Bridgett38919480hgt1
      New Participant
      July 31, 2024

      When I click on the red x is closes the file. This is content I purchased and I can't read it without signing in. It is making me regret ever getting an adobe account. This never happened before I had one.

       

      B
      Bernadette25583213yn6l
      New Participant
      July 31, 2024
      Adobe is becoming a real PITA. Stop trying to sell us services we don't
      want.
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      July 31, 2024

      Hi Bridgett38919480hgt1,

       

      Thank you for reaching out.

       

      We have checked and see that you have an Acrobat Pro subscription. As mentioned above, you must sign in whenever you open the PDF. Could you please confirm whether you are referring to the fact that you have to sign in to view the PDF or whether you mean that the application signs out every time on its own? 

       

      If the application signs out on its own every time, please try the suggestion provided on the following community help page: https://adobe.ly/46AJ36k. Check if that helps.

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      C
      Cassim_M
      New Participant
      July 4, 2024

      I have upgraded my laptop and installed Acrobat Pro 2015 and it keeps giving me the sign in window, afetr I have signed in it does nothing and when I try and open a pdf doscument it displays the signin dialog box and does not open the pdf document. 

      J
      jaguatiricadigital
      New Participant
      November 8, 2023

      Not quite. When i close login window clicking the red cross the document (pdf) is closed along with the Adobe Acrobat Reader. Pain in the ass. Looking for some alternatives. 

        M
        M31131178kl2g
        New Participant
        July 17, 2023

         

        Adobe makes the simple action of reading a PDF a royal pain in the ass. I have replaced adobe at home with freeware that does the job better, faster with a program size a tenth of the size. Unfortuantely the office uses Adobe bloatware and I am forced to deal with your Adobe account and signin that I dont want.

         

          B
          Bernadette25583213yn6l
          New Participant
          July 20, 2023

          I hear you.  THey keep insinuating themselves into everything trying to get you to buy a plan.  Like you, all I want is a reader.

            R
            Rajesh265421792bup
            New Participant
            October 11, 2022

            Hi is it possible to Remove the sighin option for the Adobe Acrobat reader on mac computer, if yes could you please let me know

             

              ls_rbls
              ls_rbls
              Adobe Expert
              October 11, 2022

              I think it is possible but only with Creative Cloud for Enterprise (I may be wrong).

               

              See how to here:

               

              R
              Ricky24061671dap1
              New Participant
              April 15, 2022

              No way to stop until Government steps in!! Adobe is forcing people to sign in to let you open your private created pdf file so they can monitor and track you. Of course they would say this is not true as the lying FB do in all their ads. Not only this, you cannot export to pdf from any of the office packages without sign in. This is capitalism rib off. They have the power to track you and make you pay eventually. Only a new government bill may stop it.

                N
                noonehome923443937jks7
                New Participant
                March 4, 2022

                This 'issue' annoyed me so much, I uninstalled Adobe Reader (free version) and now just open .pdf with google chrome. (Mac Catalina)

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