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Participant
May 14, 2025
Answered

Signature not recognized on Adobe Acrobat Reader - Assinatura ñ reconhecida no Adobe Acrobat Reader

  • May 14, 2025
  • 1 reply
  • 1134 views

English

In a digitally signed filed there are two signed fields that are not reconized when this files is opened on Adobe Acrobat Reader, but if the same file is opened on a browser these two signatures shows normally.

The screenshot below show on the left the file when opened on browser and on the right when is opened on Adobe Acrobat Reader

Could you please help me to solve this issue?

 

Português

Em um arquivo assinado digitalmente, há dois campos assinados que não são reconhecidos quando esse arquivo é aberto no Adobe Acrobat Reader, mas se o mesmo arquivo for aberto em um navegador, essas duas assinaturas serão exibidas normalmente.

A captura de tela abaixo mostra, à esquerda, o arquivo quando aberto no navegador e, à direita, quando aberto no Adobe Acrobat Reader

Você poderia me ajudar a resolver esse problema?

Traduzido com a versão gratuita do tradutor - DeepL.com

 

Adobe Acrobat Reader

Continuous Release | Versao 2025.001.20474 | 64 bits
Versao File Version: 25.001.20474.0
AGM versao 7.001.00011 | 64 bits
CoolType versao 8.003.00012 | 64 bits
Core versao 25.256 | 64 bits
JP2K versao 4.000.00002.54782 | 64 bits

Correct answer Edson_Silva78

Hi @Edson_Silva78,

 

Thanks for the response.

 

We are glad to know that your process is up and running.

Would you mind sharing the workaround for other users with the same issue to use it as a reference?

 

Also, please feel free to reach out to us in case you have any questions/concern related to Acrobat.


Regards,
Souvik.


Hello, @S. S 

 

The workarround for this issue is to open the file via a web browser, so signatures are shown.

 

Thanks again for you time and help.

1 reply

Participant
May 14, 2025

Even using Adobe DC the issue remains the same

Mesmo usando o Adobe DC, o problema continua o mesmo

MikelKlink
Participating Frequently
May 14, 2025

This most likely is due to an error in the PDF file. A minor error allowing some PDF viewers to ignore or repair it, but an error nonetheless.

Can you share the signed file for analysis? 

S_S
Community Manager
Community Manager
May 23, 2025

Thank you @S. S and @MikelKlink for your time to help me on this issue.

As it is not possible to share this file but I have a workarround for this, we can close this case.

 

Regards,


Hi @Edson_Silva78,

 

Thanks for the response.

 

We are glad to know that your process is up and running.

Would you mind sharing the workaround for other users with the same issue to use it as a reference?

 

Also, please feel free to reach out to us in case you have any questions/concern related to Acrobat.


Regards,
Souvik.