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Signature - the old one is gone... Now I have a new electronic type that I dont want

New Here ,
Mar 05, 2018 Mar 05, 2018

Hi!


I have had a signature saved in Adobe for signing PDFs. Today I had a new PDF that I wanted to sign. I did what I normally do, going to the tools where you have the option of place signature. Instead of than showing my signature, as normall, it now comes up with a dialog box "draw new signature triangel", than I have to make some morw choces before I have a wierd electonical signature. I would like to have back my old normal signature. How can I get this?

Thank you

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correct answers 1 Correct answer

Adobe Employee , Apr 24, 2018 Apr 24, 2018

Hi Trines,

Sorry for the delay in response to your query.

Looking at the description given above, seems that your old signature has been removed and that is the reason you were asked to create the new signature. Signature doesn't get deleted automatically, unless you don't do it manually.

Assume that you have followed the exact steps suggested in the help document-  Sign PDFs in Adobe Acrobat Reader.

You can also refer to the similar discussion here- adobe has forgotten my signature image (Sign and Send PDFs)

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018
LATEST

Hi Trines,

Sorry for the delay in response to your query.

Looking at the description given above, seems that your old signature has been removed and that is the reason you were asked to create the new signature. Signature doesn't get deleted automatically, unless you don't do it manually.

Assume that you have followed the exact steps suggested in the help document-  Sign PDFs in Adobe Acrobat Reader.

You can also refer to the similar discussion here- adobe has forgotten my signature image (Sign and Send PDFs)  

Let us know if this happen again with the new signature created.

Regards,

Akanchha

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