Signed up for Adobe free trial and still can't convert pdf to word

New Here ,
May 05, 2022 May 05, 2022

Copy link to clipboard

Copied

So I signed up for the Adobe free trial so that I could convert a document from pdf to word. However, each time I follow the directions and click 'Convert' on the pdf document, I keep getting sent to the page where it tells you to pay for the service. So I'm lost on what to do now. 

TOPICS
Edit and convert PDFs

Views

35

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Hope you are doing well.

As per the issue description that app prompts you to start a free trial even if you have paid for it. 

It could be because you might be signed in with a different email and started the subscription on a different email. Kindly check the email if it is the same or not?

 

Let us know if that helps.

 

Thanks,

Harsh

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines