Signing in

[royr1122866]

I receive the error code "AN ERROR OCCURRED WHILE SIGNING IN" repeatedly.  I have signed out and back in several times and receive the same error code.  I have also received a confirmation of my password and it still doesn't work.  HELP!!

[~graffiti]

What are you signing it to and what steps are you taking to sign in? This is the Adobe Acrobat Reader forum. Reader doesn't require a sign-in but some add-ons for Reader may and many other Adobe products may.

[royr1122866]

I open a PDF with Adobe Reader, click on TOOLS, sign in & attempt to convert the PDF to a Word Doc.  This is when I receive the error message "AN ERROR OCCURRED WHILE SIGNING IN" .

Thanks for your help!

[~graffiti]

What exact version of Reader are you using? Does it work when you try it here: https://cloud.acrobat.com/exportpdf ?

[royr1122866]

Yes, this does work and is how I finally converted my PDF yesterday.  Why doesn't the open a PDF with Adobe Reader, click on TOOLS, sign in &  convert the PDF to a Word Doc   attempt work as it has for several years?

Thanks for your help!

[~graffiti]

I don't know. You still haven't said what exact version of Reader you are using. Go to Help>About Adobe Reader and get the version numbers.

[Poorvi Singhal]

Kindly update Reader to latest version Help>Check for Updates and let us know the version you are using form Help>About Acrobat Reader DC. Also, let us know your system OS

If that doesn't work, kindly try repairing your installation from Programs&Features >Click on Adobe Reader DC>Repair.

Let us know how it goes.

Regards,

Poorvi