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Since upgrading to Windows 11 22H2 Adobe has stopped working

New Here ,
Oct 13, 2022 Oct 13, 2022

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So Adobe Reader has always worked fine on my system but sisnce upgrading to 22H2 it has stopped working, Doing a repair would sort it out so that I can open a document however once closing Adobe i couldnt open it until doing a repair, even a reboot wouldnt work. Finaly I did a full uninstall and reinstall and the resolved the issue for about a week, however the issue has some back. We are starting the testing of migrating our enviroment to Windows 11 and seeing the same behavior on all the upgrded system +- 15 now. The processes are in Task manager however Adobe doesnt start up. 

Nicholas26573636muwo_0-1665648773036.png

Running V 22.002.20212

Is anyone else experiancing this? 

If so how did you fix this? 

 

TOPICS
Crash or freeze , Download and install , General troubleshooting

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New Here ,
Oct 27, 2022 Oct 27, 2022

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I am running Acrobat Pro DC and am having the same issue. Any resolution would be very helpful

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi @Nicholas26573636muwo @chriss468969 

 

Thanks for reporting this to us. 

As seen in the image above, Acrobat shows the processes running in the background. However not launch on screen. 

We could try a couple of things to see if that helps. 

1- Once, close the background processes from the task manager>Reboot computer> and then Launch Acrobat.

2- Change the following security settings from Acrobat's preferences.

Navigate to Acrobat/Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat/Reader

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

3- If step-1 and 2 doesn't help, then 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Download the Acrobat Reader DC installer from here:

https://get.adobe.com/reader/enterprise/

 

Let us know the result.

 

Thanks,

Akanchha 

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New Here ,
Nov 03, 2022 Nov 03, 2022

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LATEST

Good Day.

So upgrading to the .63 release seemed to sort out most issue except when opening a password protected document. 

Since yesterday the issue has returned in the it crashes in about 10s, just get a not responding. 

Even when just opening the app and not a document 

Nicholas26573636muwo_0-1667465223911.png

In Task manager it just sit here until you end Adobe

Nicholas26573636muwo_2-1667465505677.png

 

I am unable to upload the DMP file. 

thanks 

 

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