Snapshot not working

[elainer6334731]

I have read some of the previous answers on here regarding snapshot not working but it hasn't helped.  I click on the snapshot tool drag my mouse to select content and then I would normally get the "copied" pop up but this is not happening.  I did a repair and that didn't work.  I have uninstalled and reloaded the program twice and that hasn't worked.  I saw something about security settings may be causing the problems and if I go to edit, doc properties, security...then it shows that only printing is allowed - all other features like copying, commenting, etc is Not allowed.

Please help

[Bernd Alheit · Accepted solution]

For this protected document you can't use the snapshot tool.

[Faisal5FE3]

after snapshot, select edit PDF on right task panel, right click your mouse and paste

[Angelica98A5]

Hi Faisal,

So basically I lost all of the snapshots I created tonight. I saw a list of eight of them when I was finished and was able to click back and forth between them, But when I clicked away from the app for a minute and clicked back all my snapshots were gone. 

So, after each snapshot, i should be selecting edit pdf and then pasting the snapshot elsewhere if I want to save it?

thank you 🙂

[JenLav]

This worked. Thanks so much!