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A
Anonymous
January 23, 2019
Answered

Snapshot?

  • January 23, 2019
  • 4 replies
  • 9073 views

My computer crashed, now on a new one but my pdf's come up differently.  I cannot find the snapshot tool anywhere.  There is a tool bar at the top of the pdf but no snapshot.  Any ideas?

    This topic has been closed for replies.
    Correct answer Test Screen Name

    Please go to the Help menu. Does it say Help > About Acrobat Reader or About Adobe Reader or similar? If so, please click on that and tell us the version you see, such as 11.2.33 or 2016.343.343434.

    4 replies

    C
    CHRISTOPHER24559177nnic
    Participant
    May 23, 2022

    Yes I had the same problem, I use Snapshot all the time.

    I erased Adobe off my laptop & reloaded it, same problem.

    No hidden away under another button !

     

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 23, 2022

    It's still there, just in another location. See above.

    K
    Keith23157129fij2
    Participating Frequently
    February 14, 2022

    Using latest 2021.011.20039 and the snapshot option has completely disappeared on all documents . . . I scan documents no security settings . . . and want to cut images to other programs like PPT . . . there is no option for snapshot . .. 

     

    Please advise. Windows 10. Acrobat DC subscription.

    S
    stewart23167230a0a8
    Participant
    February 15, 2022

    Same issue for me. Exactly the same. Where and why has this essential feature gone? 

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 15, 2022

    Is the file secured, by any chance? What does it say under File - Properties - Security?

    Also, you can always use the OS's built-in screenshot tool. I don't see why this tool is even necessary in the application, to be honest...

    A
    Anonymous
    January 23, 2019

    Sorry all,

    I needed to Download Reader and set as default.  It was downloading the PDF with a Microsoft program.  All is well now.  Thanks,  Tom

    T
    Test Screen NameCorrect answer
    Legend
    January 23, 2019

    Please go to the Help menu. Does it say Help > About Acrobat Reader or About Adobe Reader or similar? If so, please click on that and tell us the version you see, such as 11.2.33 or 2016.343.343434.

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