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AnandSri
Community Manager
Community Manager
December 8, 2022
Question

Solution for "Start-trial" message

  • December 8, 2022
  • 0 replies
  • 481 views

Solution for "Start-trial" message in Acrobat.

 

Wondering why your app launches as a Trial version even after subscribing to the app? The reason could be elementary and fundamental. With a little due diligence, you can avoid this awkward situation.

 

If you are unable to change the logged-in ID (email) in Adobe Acrobat, or if you are logged in with an account (email) which does not have an active Acrobat subscription, you get the "Start-trial" screen. 

 

Message: 

 

 

start-trial-screen

 

 

Note: The screen has the option to choose a different Adobe ID. Sign out and use another Adobe ID to log in and activate the license/subscription.

 

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