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Solution for "Start-trial" message

Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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Solution for "Start-trial" message in Acrobat.

 

Wondering why your app launches as a Trial version even after subscribing to the app? The reason could be elementary and fundamental. With a little due diligence, you can avoid this awkward situation.

 

If you are unable to change the logged-in ID (email) in Adobe Acrobat, or if you are logged in with an account (email) which does not have an active Acrobat subscription, you get the "Start-trial" screen. 

 

Message: 

 

AnandSri_0-1670492600385.png

 

start-trial-screen

 

 

Note: The screen has the option to choose a different Adobe ID. Sign out and use another Adobe ID to log in and activate the license/subscription.

 

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Download and install , How to

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