Inspiring

Answered

Some PFDs are printing with a black background

Forum|Forum|2 years ago
January 3, 2024
17 replies
45914 views

Hello

I hope you can help me. Some of my PDFs, when printed via Acrobat Reader, now print with a black background - see image below. It doesn't happen on all PDFs - but enough times for it to be frustrating. PDFs that are attached to an email, like an invoice, seem more likely to print in this way. I'm not sure when exactly this started - but possibly when I upgraded to OS Sonoma last month.

I'm on a MacBook Pro, OS Sonoma 14.1.2. Attempts to fix this, include reinstalling Acrobat Reader. I also deleted then reinstalled the latest printer driver (Brother HL-L3270CDW).

Is anyone else experiencing this? Any ideas how to fix this?

Correct answer Jennie Bayliss

Thank you everyone. It seems a lot of us have had the same issue.

For those with a paid-for application, changing the settings in the Advance Print Set-up, as described by Kathryn below, appears to work. This option is not available for people using the free version, but the work-around of unchecking the "Print in GreyScale" tick box, appears to work for most people. Hope that helps.

Show previous replies

Z

zaxenon

Participant

Hi all, it is 17 Sept, and I too have this problem. Adobe is not the fasted kid on the block!!
Yes, I will try the unticking of "Print in grayscale", but it's disgraceful that Adobe has not yet fixed this bug.

J

Jennie BaylissAuthor

Inspiring

Even though the "print in Greyscale" usually works, I STILL sometimes end up with a black sheet. It is so frustrating. I too wish heartfully that Adobe would fix this bug.

Z

zaxenon

Participant

Oh no.. 😞
Cannot afford ink at the costly prices they go for so Adobe will be out the window VERY soon!!

J

Jennie BaylissAuthorCorrect answer

Inspiring

Thank you everyone. It seems a lot of us have had the same issue.

For those with a paid-for application, changing the settings in the Advance Print Set-up, as described by Kathryn below, appears to work. This option is not available for people using the free version, but the work-around of unchecking the "Print in GreyScale" tick box, appears to work for most people. Hope that helps.

A

Andrew36975023hghn

Participant

I don't really see a paid solution as a fix for for something has worked historically. Does Adobe have an answer to the issue.

A

Andrew36975023hghn

Participant

Unchecking Print in GreyScale 'works' as mentioned above except I, like many, prefer only to print in colour only when necessary. I don't see this as one of those cases. Adobe should fix the issue. I appreciate that things like OS updates (Sonoma) can cause issues,, but an update should be issued to fix the issue.

K

Kathryn36287682vea2

Participant

Hi All

I am experiencing these same issues. When I had all of the following checked in Advanced Print Set Up, then my doc printed with a white background.

Hope this helps!

J

Jennie BaylissAuthor

Inspiring

Hello Kathryn

Thank you for sharing. I'm glad you have found a solution.

I tried to do the same for my problematic pdf file, but found the options in the Advanced Print Setup greyed out. Do you have Acrobat Professional or the free Acrobat Reader? I'm wondering whether the free version (the one I have) doesn't allow for these changes?

F

ferrellmc

Participant

My print box is greyed out as well and looks like the screenshot you included. I have the free pdf version and I also have a Brother printer. My pdf's print like a negative. What a waste of ink.

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Suzanne362324762cx0

Participant

My PDF's starting printing with a black background yesterday. It doesn't matter if the PDF is in an email or on my desktop. Toner is expensive - I hope a fix is found soon.

T

Tech28531759f7gq

Participant

Same issue for us since the begin of the week.
Can Adobe fixe the issue a soon as possible with a new version ?
We are using another PDF Print software to have a work around !

S

Shakti2025

Participant

What PDF Print Software are you using? I may have to start using it. This has been going on for so many months into 2024 and is still happening. Thank you.

primep60407596

Participant

I had this same probelm but it was with every PDF I printed, I went into the advanced settings on the printer box & unchecked 'Print As Image' and it fixed the problem.

primep60407596

Participant

Cancel that, it only worked once :(. I really hope we can get a way to fix this soon

J

Jennie BaylissAuthor

Inspiring

It is frustrating not knowing how to fix it. Somebody somewhere has an answer—I hope they let us know soon.

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Robin358603668jvx

Participant

Yes! So frustrating.. I reinstalled the printer app and drivers. no change.

J

Jennie BaylissAuthor

Inspiring

As it happens mostly with invoices as pdfs attached to emails. My work around is to screenshot the invoice, then print the screenshot - it's painful, but better than printing an entire page of black ink. I also found out that if I choose to scale the pdf - eg - print at 80% size instead of 100%, then the black will appear as a block in the 20% area that should have printed as white.

I still have no idea why it happens on some, but not all, and yes, it is very frustrating.

B

Barry35895638fhko

Participant

I have the asme problem with an HP Laserjet printer., but only on some documents..
My workaround is to use the HP Smart app which prints normally and only a little more time consuming.

Meenakshi Negi

Community Manager

Hi Jennie Bayliss,

Thank you for reaching out.

As mentioned, the issue occurs with particular PDFs. Would you mind sharing any sample PDFs with us?

Share the Acrobat Reader and OS version details.

Try the troubleshooting steps suggested in the following help document: https://adobe.ly/3SdT8QT.

Let us know how it goes.

Thanks,

Meenakshi

J

Jennie BaylissAuthor

Inspiring

Hello Meenakshi

Thank you - the link provided just covers the basics which I have followed. Please see my original post for the software versions I'm using also an example as the attachment.

Kind regards

Jennie

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