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J
jimb18494393
Participant
March 29, 2018
Question

Still can reload Acrobat Reader DC: Error 1305

  • March 29, 2018
  • 1 reply
  • 1513 views

Started with a problem updating the program.  I removed the program and attempted to load a fresh copy.  Haven't been able to install since.  Have disabled Windows Defender, not running a proxy, Installation gets to 54% complete then stops saying installation was unsuccessful  Have tried all the steps given on the linked page.

Help!

f1jim

[Title edited to reflect error message.]

.

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 30, 2018

Hi F1jim,

As you are experiencing issue in installing Adobe Acrobat Reader DC on Windows machine, try th troubleshooting steps mentioned here Troubleshoot Adobe Acrobat Reader installation | Windows.

If that does not help, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and restart your machine.

Then try to install the application from here Adobe - Adobe Acrobat Reader DC Distribution.

Check if that resolves the issue.

Let us know if you still experience the issue in installing the application.

Regards,

Meenakshi

J
jimb18494393Author
Participant
March 30, 2018

I follow your suggestions perfectly.  I run the cleaner tool successfully, I download and run the install file and it seems to extract fine.  But quickly after starting the install I get an Error #1305.  It says it can't read the msi file and asks to retry or cancel.  Retry fails.  So does running the install file again.

Next?

Jim

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 16, 2018

Hi Jim,

Sorry for the delayed response.

Please let us know if you are still experiencing the issue with the installation.

It would be helpful if you can provide more details as asked below:

- What is the OS version installed on your machine?

- Share the screenshot of the error.

- Did you download the installer from the same link as provided in reply 1?

- Share all the troubleshooting steps you have already done.

To add the screenshot here, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- Insert Image window will appear.

- Click on Insert Image and then browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Let us know if you need any help.

Regards,

Meenakshi

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