Submit button not working in terminal server/remote desktop

New Here ,
May 20, 2021 May 20, 2021

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we have Windows Server 2012r2 the form works on all PC's excluding our thin client / Terminal Servers Remote Desktop connection.  I have verified that the action tab is correct with  mailto: with the option to collect the complete PDF form.  

 

Users must download the file then make Adobe Acrobat  the default software; then we are able to submit the form.  this is mostly for Thin Clients/ Terminal Servers users we do howevre have some desktop users experienceing the same thing. 

 

any help you can provide would be appriciated. 

 

 

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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So it's working in Reader but not elsewhere? That's not surprising. Instruct the users to download the file and open it in Reader.

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